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BNY · 7 hours ago

Senior Vice President, Client Enablement

Lake Mary, FL

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Senior Vice President, Client Enablement to design and lead change management strategies for their Wealth Services platform, ensuring successful client onboarding and adoption of their services.

Financial Services

Responsibilities

Develop and own a holistic change-management strategy tailored to Wove and NetX360 onboarding—articulating vision, objectives, success metrics, and governance

Lead change impact analyses, stakeholder mapping and engagement plans that ensure executive sponsorship and broad adoption

Create and execute communication plans, training curricula, user-readiness toolkits, and adoption programs that drive client confidence and uptake

Partner closely with client-coverage teams, implementation project managers, product owners, instructional designers, and technology leads to align on timing, scope, and resource needs

Establish and monitor KPIs for change readiness, adoption rates, and benefits realization; provide regular executive-level reporting

Coach and mentor a team of change agents and client-facing consultants, embedding change best practices into client engagements

Anticipate and manage risks, resistance, and organizational barriers; drive corrective actions and continuous improvement initiatives

Serve as a subject-matter expert on organizational change management best practices and embed BNY’s culture and ways of working into every client interaction

Qualification

Change management strategyStakeholder managementOrganizational change managementWealth management experienceAnalytical mindsetCoachingCommunication skillsMentoring