KPMG US · 3 weeks ago
ServiceNow Service Delivery Lead
St Louis, MO
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expKPMG, known for providing audit, tax, and advisory services, is seeking a ServiceNow Service Delivery Lead to join their Digital Nexus technology organization. The role involves leading a product management team for ServiceNow solutions, managing vendor relationships, and ensuring alignment with business priorities through strategic product roadmaps.
Financial Services
No H1B
Responsibilities
Build and lead an effective ServiceNow product management team dedicated to the development, design, implementation, and support of the technology and digital transformation vision, strategy, and roadmap for the ServiceNow ITSM, ITOM, Finance & Accounting, and custom application suite of capabilities, functions, and workflows
Serve as the point of ownership for an entire ServiceNow module or group of modules and coordinate the delivery of new epics, features, and ad hoc demand; establish and manage vendor relationships with third-party teams, ensuring alignment with technical guidelines and standard operating procedures while implementing rigorous vendor management practices to optimize resource allocation
Directly manage the product management and delivery of customer vision to ServiceNow solution strategy that aligns with business priorities and is informed by quantitative insights, customer problems to solve for, and opportunities for continual improvement; translate strategy into a product roadmap with forward-planned multi-quarter horizon milestones
Work with business customers, key stakeholders, business process owners, and executive leaders to prioritize product features into a roadmap; lead and partner with ServiceNow and other platform teams to ensure consistent delivery
Govern teams of ServiceNow delivery resources, including Product Owners, Developers, and Technical Leads; collaborate with Release Train Engineers, SCRUM Masters, and Business Process Consultants
Incorporate SAFe PI Planning, ARTs, product backlog management, and sprint delivery planning for a module or set of modules; provide people leadership and direction to remove obstacles, optimize team capacity, and increase automation and process efficiency; ensure the optimization of velocity, quality, and cost of the delivery function by defining and implementing proper resourcing, including scope for offshoring
Qualification
Required
Minimum ten years of recent experience implementing enterprise solutions with expertise in production deployments working within ServiceNow; experience including leading, managing, and supporting operations and delivery for a ServiceNow product
Bachelor's degree from an accredited college or university is preferred
Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement; ability to understand the long-term ('big picture') and short-term perspectives of situations; strong experience and knowledge of IT practices that result in predictability, scalability, and increased velocity
Advanced knowledge in strategic solution delivery models to drive continuous improvement and facilitate innovation in IT Service Management, Finance and Accounting, IT Operations Management, and custom applications; ability to understand both long-term and short-term perspectives; strong experience and knowledge of IT practices resulting in predictability, scalability, and increased velocity
Be self-directed and able to define, execute, and deliver a product roadmap that adds great value to our customers; demonstrate strong organizational skills, troubleshooting, knowledge and experience with ServiceNow; strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
Capability to deliver compelling and persuasive presentations; capacity to effectively manage scope of projects and the expectation of the project; ability to produce clear business requirements from stakeholders, effectively prioritize requirements and make informed project tradeoffs, and map business requirements to appropriate functional/technical requirements; proven Leadership and people management experience working with teams located in multiple geographic time zones
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Benefits
Medical and dental plans
Vision coverage
Disability and life insurance
401(k) plans
A robust suite of personal well-being benefits to support your mental health
Personal Time Off per fiscal year
Calendar of holidays to be observed during the year
Two breaks each year where employees will not be required to use Personal Time Off
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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