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IXL Learning · 3 months ago

School Membership Specialist

Raleigh, NC

Full-time

Onsite

Mid Level

3+ years exp

IXL Learning is the country's largest EdTech company, seeking a School Membership Specialist to support schools and educators. In this role, you will respond to customer inquiries, generate quotes, and ensure an exceptional experience for users of IXL and Education.com products.

ArtEducationLanguage Learning

Responsibilities

Clearly explain key product (IXL and Education.com) features and benefits to customers through email and phone queues

Generate quotes for new customers as well as renewal and upgrade quotes for existing customers

Keep detailed records of new business and renewal activities, as well as customer communications in Salesforce

Develop a deep understanding of IXL’s products (IXL and Education.com) and what sets us apart from competing programs

Partner with internal teams to drive new business sales, high renewal rates, and ensure a smooth customer experience

Share ideas and feedback to help streamline and improve workflows

Submit purchase orders and assist with credit card and check payments

Deliver outstanding customer service and support to our new and current customers

Additional projects as assigned

Qualification

Customer service experienceSalesforceG SuiteK-12 education experienceExcelPhone skillsCommunication skillsDetail-orientedOrganizational skillsEnergetic self-starter