Cyara · 3 months ago
Solution Architect / Consultant / or Sales Engineer
United States
Full-time
Onsite
Mid, Senior Level
$180K/yr - $200K/yr
4+ years expCyara is the global leader in AI-powered customer experience assurance, focused on enhancing customer experiences through innovative solutions. The Solutions Architect role involves collaborating with sales teams to design and present tailored solutions that meet prospective customers' needs, ensuring seamless integration with existing technology stacks.
Customer ServiceEnterprise SoftwareSaaSSoftware
Responsibilities
Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions
Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring
Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies
Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities
Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively
Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers
Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations
Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions
Qualification
Required
4+ Years in a presale's role presenting to C and V level prospects
Bachelor's degree in computer science, Information Technology, or related field experience
Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR or related technologies
Strong technical acumen, with the ability to design solutions and integrate complex systems
Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences
Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs
Ability to collaborate effectively with sales teams and other internal stakeholders
Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements
Benefits
Flexible work environment
Competitive compensation
Work culture that's results-oriented, fast-paced and focused on continuous improvement
Family first, team oriented, and ever positive atmosphere
Company
Cyara
Cyara Customer Experience Assurance Platform. Cloud based 'Outside-in' test automation & monitoring for IVR, digital and omni-channel.
201-500 employees
H1B Sponsorship
Cyara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$375MKey Investors
K1 Investment ManagementPeakSpan Capital
2022-01-31Private Equity· $350M
2016-03-30Series A· $25M
Leadership Team
Alok Kulkarni
Chairman, Co-Founder at Cyara
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