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Catbird NYC · 3 months ago

Store Manager (LA)

Los Angeles, CA

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $85K/yr

3+ years exp

Catbird is looking for an experienced retail Store Manager to help lead their team in LA. The Store Manager will be responsible for store sales, managing staff, and developing processes to enhance customer experience and drive business growth.

E-CommerceJewelry

Responsibilities

Coach, train, and develop all store staff to ensure our teams are meeting our customer service standards

Develops training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff’s learning and development

Maintains thorough awareness of policies, store operations and product knowledge; informs employees of any product updates, policy changes and other company communication

Review and plan business objectives to meet monthly/quarterly sales goals

Partner with Area Manager and marketing teams for in store events

Supports, encourages, and develops staff to provide the highest level of customer service

Assists sales associates with any customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully

Qualification

Retail leadership experienceCustomer service focusStaff trainingDevelopmentSchedule managementGoogle Office SuiteTeam managementFlexibilityCommunication skills

Required

3+ years retail leadership experience required

Open availability Monday-Sunday & flexibility to work from both of our LA locations

Experience leading a team of 10-25 store employees

Ability to prioritize during busy times

Flexible in regards to both scheduling and location, must have weekend availability

Experienced in creating/managing staff schedules

Experienced in using google office suite (Docs, sheets, pages)

Jewelry and/or Clienteling experience a plus

Looking for someone who understands that customer service is the MOST important thing, more than 50% of the Store Manager's time is spent on the sales floor

Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc

Benefits

Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision.

15 vacation days and 7 sick days, plus an extra day off during the month of your birthday

401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds.

Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year

Paid time off (or double time for stores) on major holidays

Open studio hours for studio employees: once a week studio managers stay late so jewelers can work on personal pieces with Catbird tools and machinery, and train with each other on new techniques

Parental Leave: we offer 20 weeks of parental leave. 12 weeks are 100% paid.

The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others.

A generous employee discount

Pre-taxed MetroCards to save money on getting to work!

Discounted Citi Bike Annual Membership

Team bonding events and company-wide celebrations

A warm, casual work environment where people can really be themselves