First Advantage · 3 months ago
Client Performance Specialist
United States
Full-time
Remote
Entry, Mid Level
$17/hr - $18/hr
2+ years expFirst Advantage is a leading provider of mission-critical background screening solutions, committed to fostering an inclusive workforce. The Client Performance Specialist is responsible for overseeing the performance of healthcare-specific client programs, ensuring client satisfaction through effective communication, reporting, and operational management.
Human ResourcesRecruitingSkill Assessment
Responsibilities
Proactively review open orders and their statuses for assigned client(s), identifying and addressing potential bottlenecks or issues
Identify and report on trends and insights relevant to the performance and needs of client(s) assigned
Lead client-facing meetings to review open orders, provide updates, and prioritize next steps based on client needs and feedback
Align internal Concierge teams with clear actions and next steps based on the outcomes or findings from client interactions and reviews
Act as the primary escalation point for both external and internal customers related to assigned client(s)
Prepare customized reports to address client needs, tracking key performance metrics and outcomes
Share information and insights with team members to ensure consistent knowledge sharing across the team
Serve as a liaison between team members and various departments to streamline processes and improve efficiency
Provide backup support to other functional areas within the Concierge team as needed
Make decisions based on established policies and procedures to ensure efficient operations and client satisfaction
Facilitate tailored solutions for clients, including researching and coordinating with appropriate service providers or collection sites
Ensure smooth service delivery by managing and tracking applicant registrations and completion of required health and screening services
Handle data entry and management of laboratory results, physical examinations, and breath alcohol tests for clients and candidates
Troubleshoot and resolve technical issues related to service fulfillment and operational challenges, ensuring timely solutions for client needs
Qualification
Required
High School Diploma or GED required
2+ years of client service or support experience, with a focus on performance management and operational efficiency
Strong customer-focused mindset, with the ability to deliver exceptional service and manage client expectations effectively
Excellent problem-solving and critical-thinking skills to address issues and find efficient solutions for clients
Advanced proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and tracking client performance
Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines efficiently
Detail-oriented with a commitment to accuracy in data management, reporting, and communication
Ability to effectively communicate complex information to both internal teams and external clients, tailoring messages to meet specific needs
Proven ability to work independently while following established company or client-specific procedures and guidelines
Highly adaptable to changing needs and priorities, demonstrating flexibility and proactive problem-solving
Self-motivated and goal-driven, with a strong sense of ownership over assigned responsibilities
Collaborative team player with the ability to build strong relationships with internal departments and external clients
Strong troubleshooting skills to resolve technical issues and ensure smooth service delivery
Ability to navigate and coordinate with various systems or software tools to manage client orders and data effectively
Strong written and verbal communication skills in English, with the ability to communicate clearly and professionally with internal teams and external clients
Dependable and punctual, with a proven track record of meeting deadlines and maintaining a strong work ethic
Ability to maintain confidentiality and handle sensitive client information with discretion
Preferred
Associate degree in a related field or 2 years of relevant work experience
Benefits
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
Company
First Advantage
First Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22IPO
2019-11-25Acquired
Leadership Team
David Gamsey
Retired Chief Financial Officer
Recent News
2025-11-25
2025-11-08
Company data provided by crunchbase