SeaWorld Parks & Entertainment · 3 months ago
Supervisor, Entertainment
Williamsburg, VA
Full-time
Onsite
Entry, Mid Level
1+ years expSeaWorld Parks & Entertainment is a renowned entertainment company that provides thrilling experiences to guests. They are seeking a Supervisor for their Entertainment division who will oversee the daily operations, manage cast and crew schedules, and ensure the quality and safety of shows and events.
Digital EntertainmentEducationParksTravel
Responsibilities
Leading all aspects of daily Entertainment operations
Creating detailed Cast and Crew schedules/line grids for daily park operation, along with Assistant Supervisors
Inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors
Reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations
Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed
Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors’ particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed
Maintaining SEA quality and integrity for assigned Entertainment product. Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments
Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable
Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records
Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner
Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management
Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.)
Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team’s schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary
Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests
Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed
Performing other duties as assigned
Qualification
Required
A High School diploma or equivalent
Minimum one (1) year theme park experience
Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts
Demonstrated ability to lead a team and work well with others with strong organizational & time management skills
Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel
Working knowledge of the English language with excellent verbal and written communication skills
Ability to walk and stand for long periods of time in extreme weather conditions
Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays
Ability to multitask while maintaining a positive attitude to ensure excellent guest service
Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks
Ability to work as a team player, communicate and resource with internal and external ambassadors
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations
Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards
Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Preferred
College degree in theater or equivalent experience
Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts
Special Event/Stage Manager/Project Management experience
Benefits
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
Company
SeaWorld Parks & Entertainment
SeaWorld Parks & Entertainment™ is a leading theme park and entertainment company providing experiences that matter and inspiring guests to protect animals and the wild wonders of our world.
10001+ employees
H1B Sponsorship
SeaWorld Parks & Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Zhonghong Holdings Group
2017-03-24Post Ipo Equity
2013-04-19IPO
2009-01-01Series Unknown
Leadership Team
Jim Forrester
Interim Chief Financial Officer and Treasurer
Ian Parker
Corporate Vice President, Head of Groups and Partnerships
Recent News
The Orlando Sentinel
2025-12-29
2025-11-27
2025-11-11
Company data provided by crunchbase