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Principal Financial Group · 1 week ago

IT Technical Engineer (Addison, TX)

Addison, TX

Full-time

Onsite

New Grad, Entry Level

$54K/yr - $73K/yr

Principal Financial Group is seeking an Infrastructure Engineer in their Benefits & Protection Distribution IT team to assist with production, implementation, and support of technologies. The role involves maintaining customer service, problem-solving technical issues, and contributing to the understanding of supported systems.

Financial ServicesInsurance

No H1B

Responsibilities

Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages

Direct interaction with business partners to identify, research, document, design solutions and resolve issues

Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems

Independently research complex solutions in a fast-paced environment

Qualification

Windows OSDevice ManagementMicrosoft OfficeCitrix WorkspaceProblem-solving skillsCollaboration skillsAttention to detail

Required

Bachelor's degree with a preference in a science, technology, engineering, or math related field or equivalent work experience

Strong problem-solving skills and a passion for learning new technologies

Ability to collaborate effectively across technical and non-technical teams

High attention to detail, confidentiality, and professionalism

Ability to lift up to 30 pounds

Willingness to participate in on-call support and occasional overnight travel

Preferred

Internship or professional experience in IT support, troubleshooting, or customer service

Benefits

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.

Pension Eligible

Company

Principal Financial Group

Glassdoor3.9

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Founded in 1879