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Factory · 3 months ago

Business Operations

San Francisco, CA

Full-time

Onsite

Mid Level

3+ years exp

Factory is bringing autonomy to software engineering, and they are seeking a Business Operations hire to drive the highest-priority initiatives that support their next phase of growth. This role will involve designing scalable processes, building financial models, and leading cross-functional projects to shape the company's trajectory.

Artificial Intelligence (AI)Developer ToolsSoftware Engineering

Growth Opportunities

Responsibilities

Design and implement scalable processes across GTM, customer success, finance and core operations

Create compelling materials for strategic presentations and external partnerships

Build and own financial models and business metrics to inform strategic decisions

Develop customer success playbooks that drive adoption, activation, and measurable value

Lead cross-functional projects across customer success, partnerships, community-building, and more

Build dashboards and reporting systems to drive data-informed decisions across the business

Partner closely with leadership and technical teams to ensure operational excellence as we scale

Qualification

Financial modelingData analysisProcess designAI tooling experienceB2B SaaS operationsAnalytical skillsCollaboration with technical teamsStructured solutionsProblem-solvingCommunication skills