Cennox · 3 months ago
Banking Service Program Manager
United States
Full-time
Remote
Senior Level
7+ years expCennox is seeking a Banking Service Program Manager to lead multiple customer banking service programs. The role involves strategic planning, operational excellence, and cross-functional collaboration to ensure projects are delivered on time and within budget, while focusing on customer satisfaction and continuous improvement.
LogisticsSupply Chain Management
Responsibilities
Program Leadership – Lead a team of project managers/project coordinators, rollout, and governance of multiple customer banking service programs both strategic and planned that will result in project delivered on time/within budget, customer satisfaction, scheduling compliance, and P&L expectations
Strategic Planning – Partner with senior leadership to define program goals, KPIs, and success metrics aligned with company strategy
Operational Excellence – Implement best practices for service delivery, scheduling, inventory support, and customer care within banking environments
Cross-Functional Collaboration – Work closely with banking operations, merchandising, supply chain, IT, and customer support teams to ensure seamless execution
Process Improvement – Identify Project delivery inefficiencies; drive continuous improvement initiatives that enhance service performance and reduce costs
Performance Management – Track program performance, analyze data, and present reports to stakeholders on progress, outcomes, and ROI
Change Management – Champion adoption of new tools, processes, and service standards across many customer platforms
Customer Experience Focus – Ensure projects are delivered on time, within budget and per the SOW, while also delivering high level effective communications to all our customers
All other duties as assigned
Qualification
Required
Bachelor's degree in business, Operations Management, Project Management, or related field (MBA preferred)
PMP certification
7+ years of experience with program/project management
Strong P&L management
Proven success leading large-scale customer programs with multiple Project Managers and /or Project Coordinators
Strong understanding of installation, deinstalls, rigging, subcontract management, process standards customer service standards, and workforce management
Excellent leadership, communication, and stakeholder management skills
Analytical mindset with ability to interpret data and make informed decisions
Proficiency in project/program management tools (Asana, Smartsheet, MS Project, or similar)
Preferred
Lean Six Sigma, or related certification a plus
Company
Cennox
Cennox help the world’s leading brands to execute and deliver their complex change programs across technology, security and facility transformation.
1001-5000 employees
H1B Sponsorship
Cennox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
York Capital ManagementBusiness Growth Fund
2021-06-02Private Equity
2017-08-04Series Unknown
Leadership Team
Nick Cockett
Group Chief Operating Officer
Clive Nation
Group Chief Executive
Recent News
Company data provided by crunchbase