Apply on Employer Site

AlphaGraphics · 3 months ago

CSR/CUSTOMER SERVICE REPRESENTATIVE

Round Rock, TX 78664

Full-time

Onsite

New Grad, Entry Level

$16/hr - $22.50/hr

AlphaGraphics of Round Rock is an independently owned company specializing in commercial marketing, design, signage, and visual print communication. The CSR/Customer Service Representative will focus on providing customer service and project management for various types of client orders while interacting with clients in a professional manner.

Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design

Responsibilities

Interact with clients in person, over the phone, via email, messaging, etc

Document conversations and take complete messages for team members

Understand AlphaGraphics’ products, services, capabilities, & pricing

Understand Competitor's products, services, capabilities, & pricing

Accurately identify and document client needs

Discuss client projects, answer client questions, & know when to engage other team members

Provide clients with options, value-added services, quotes, & turnaround times

Create estimates, enter orders, complete transactions, & process payments

Follow-up on estimates and close sales by asking for the order

Notify customers when their order is complete

Maintain lobby and bindery area cleanliness, preparedness, & filing system

Assist in updating our database by contacting clients for updated information

Project manage client orders, working with team members, vendors, and clients to ensure appropriate steps are being followed to meet project delivery dates

Qualification

Communication skillsBasic business mathBasic computer skillsAttention to detailProblem-solving skills

Required

Strong communication skills are a must: Often speaking with clients directly on the phone and/or in-person, Draft clear & concise messages for email, social, & text messaging

Ability to accurately utilize basic business math equations

Pay close attention to details & accurately follow processes and procedures

Basic computer skills, with aptitude to quickly learn and utilize new software

Ability to 'multi-task' in fast-paced work environment

Ability to solve problems & present solutions specific to the client/situation