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Two Dots · 3 months ago

Customer Success & Growth Manager

San Francisco HQ

Full-time

Onsite

Entry, Mid Level

$150K/yr - $200K/yr

2+ years exp

Two Dots is building a better system to evaluate consumers consistently and fairly in the financial sector. They are seeking a Customer Success & Growth Manager to drive the next phase of their AI-driven underwriting solutions, focusing on ensuring customers realize the full value of the solution.

Artificial Intelligence (AI)Fraud DetectionNetwork Security

Growth Opportunities

Responsibilities

Build and nurture strategic relationships with our largest customers — from day-to-day business users to executive stakeholders — to understand their goals, workflows, and definitions of success

Champion customer outcomes by tracking account health, leading quarterly business reviews, and creating success plans for our highest priority customers

Own the end-to-end customer journey including onboarding, adoption, expansion, and renewal, ensuring customers realize ongoing value from Two Dots at every stage

Proactively identify upsell opportunities, partnering with the Sales team to expand our footprint within customer portfolios

Serve as a front-line voice of the customer, gathering product feedback, surfacing high-impact needs, and working closely with Product and Engineering to shape our product roadmap

Qualification

Customer relationship managementProject managementConsulting experienceData analysisAgile environment adaptabilityStrategic thinkingSelf-starter

Required

2+ years of experience at a top-tier consulting firm (McKinsey, Bain, BCG) or equivalent high-performance environment with structured problem-solving experience

Track record of managing complex, ambiguous projects that require synthesis of qualitative customer insights and quantitative business metrics

Thrives in an agile, fast-paced environment where products and processes change rapidly

Self-starter with bias for action