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SupplyOne, Inc. · 3 months ago

Customer Service Representative - Mukilteo, WA

Tualatin, OR, USA

Full-time

Onsite

New Grad, Entry Level

$20.70/hr - $29.90/hr

SupplyOne, Inc. is seeking a Customer Service Representative to interact with customers for quoting and ordering new and existing products. The role involves providing information about products or services, managing customer files, and supporting sales while ensuring high-quality customer service.

Industrial EngineeringMachinery ManufacturingManufacturingMechanical Engineering

Responsibilities

Confer with customers by telephone or email to provide information about products or services

Process customer requested for quotes and orders

Manage customer files, both electronic and physical

Help customers with warehousing orders and maintaining inventory

Provide backup to other customer service reps

Process internal purchase orders

Work alongside sales as support

Work closely with all departments

Qualification

Customer service knowledgeEnglish language proficiencyMicrosoft OfficeOrganizational skillsTime managementProblem-solvingVerbal communicationWritten communication

Required

Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

Willingness to learn and problem solve

Great at organization and time management

Ability to remain professional and courteous with customers at all times

Excellent verbal and written communication skills

Must be 18 years of age or older

High school diploma/GED required