Lower Lights Health · 3 months ago
Customer Service Representative - Eng/Span Bilingual
Columbus, OH, USA
Full-time, Part-time
Onsite
Entry Level
1+ years expLower Lights Christian Health Center (LLCHC) is dedicated to transforming the overall health of Central Ohio by providing comprehensive medical care to all individuals, regardless of their ability to pay. The Customer Service Representative will handle a high volume of incoming calls, schedule patient appointments, and maintain excellent customer service while ensuring confidentiality and productivity.
Health CareNon ProfitNutritionWellness
Responsibilities
Demonstrates the ability to efficiently function in the business office
Greet callers in a prompt, courteous and professional manner using a pleasant and friendly phone voice
Ability to screen calls and accurately document messages while maintaining the confidentiality of patient and employee information
Ability to operate multiple computer applications simultaneously and efficiently
Ability to read, write and understand English and Spanish (fluently)
Possesses the skills necessary to organize and process daily workload
Schedule, cancel, and reschedule patient appointments received from multiple channels according to department scheduling procedure
Work towards meeting department key call and productivity metrics
Works well independently and has a strong attention to detail
Demonstrates effective time management and organizational skills
Possesses interpersonal skills to maintain effective working relationships with others and function independently
Demonstrates professional and respectful behavior in interactions with coworkers
Participates in orienting and training new staff
Appropriately applies the policies and procedures of Lower Lights Christian Health Center
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent
Ability to read, write and understand English and Spanish (fluently) (REQUIRED)
Knowledge of professional office practices and procedures
Ability to type and general computer navigation (required)
At least one year's Customer Service experience is required
Preferred
Ability to utilize Microsoft 365 applications such as Outlook, Teams, and Excel preferred
Preferably in a call-center environment preferred
Knowledge of medical terminology (preferred)
Benefits
Health benefits including medical, vision, dental, life, disability
Annual Paid Time off (prorated after 90 days)
Paid Holidays
Qualified employer for the PSLF Program’s student loan forgiveness
Employee Assistance Program (EAP) with access to various consultants
3% match toward retirement fund
And more!
Company
Lower Lights Health
Lower Lights Health is a faith-based, 501 (c)(3) nonprofit community health center that exists to minister the love of Christ as a full service medical home, focused on quality whole person wellness.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tracy Cloud
Chief Executive Officer
Kevin Fleck
Chief Financial Officer
Company data provided by crunchbase