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FASTSIGNS® · 5 months ago

Signage Consultant / Customer Service Representative

Kingston, NY 12401

Full-time

Onsite

New Grad, Entry Level

$19/hr - $26/hr

FASTSIGNS of Kingston, NY is seeking a dedicated and energetic Customer Service Representative to join their team where creativity meets customer care. The role involves serving as the first point of contact for clients, assisting with inquiries about signage products, coordinating order processing, and ensuring customer satisfaction throughout the project timeline.

Printing

Responsibilities

Serve as the first point of contact for clients, providing exceptional service via phone, email, and in-person interactions

Assist customers with inquiries about our range of signage products and services

Coordinate order processing and track project timelines, ensuring customer satisfaction throughout each stage

Collaborate with our design and production teams to ensure customer requirements are met

Address and resolve customer concerns promptly and professionally, striving to exceed expectations

Qualification

Customer service experienceCommunication skillsBasic computer proficiencyProblem-solving abilitiesTeam collaboration

Required

Excellent verbal and written communication skills

Strong problem-solving abilities and a customer-focused mindset

Proficiency in basic computer applications and ability to learn new software

Preferred

Experience in customer service or a related field is preferred, but not required

Enthusiasm for learning about the signage industry and a willingness to contribute to a team environment

Benefits

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Paid Vacation

Sick Time

Weekends off

Matching Simple IRA Plan

Bonus programs

Professional development and advancement opportunities

Branded clothing

Personal project/family event free signage (per year allowance)

Free signage for your favorite charity (per year allowance)

Supplemental Health Insurance (Aflac)

Company

FASTSIGNS®

Glassdoor3.3

FASTSIGNS® is a signage, graphics and visual communications partner that provides comprehensive solutions to help customers of all sizes--across all industries--meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services.

Founded in 1985