Ciena · 3 months ago
Consultant, Sales Engineering
San Jose
Full-time
Hybrid
Entry Level
$139K/yr - $208K/yr
2+ years expCiena is a global leader in high-speed connectivity, dedicated to a people-first approach that fosters individual growth and well-being. The Consultant, Sales Engineering role involves providing technical support for Ciena products, managing customer use cases, and ensuring quality standards are met while collaborating with various internal teams and stakeholders.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Provide support with laboratory product evaluation efforts for all Ciena platforms currently deployed within large GCN backbone networks, including Waveserver, 6500-S Series, and 6500-RLS
Offer ongoing support to customer Engineering teams, providing technical assistance and guidance for Waveserver, 6500-S Series, and 6500-RLS
Translate customer defined use cases into internal product technical requests and manage the technical feature request list throughout its lifecycle
Manage the list of existing product defects impacting GCN customer field deployed applications, both internally and externally
Work closely with customers and internal engineering teams to ensure timely resolution
Collaborate with Ciena Product Line Management team and represent the customer in all internal activities related to software release management
Work with Ciena Quality Management teams to ensure that commercially agreed quality standards are met for all hardware, software, and services provided
Act as customer representative in all internal quality discussions
Continuously collaborate with Ciena PLM and R&D organizations to communicate customer use cases and ensure that requested customer applications are being assessed and implemented or added to future roadmaps
Support ongoing live presentations of Engineering Action Item Register to external audiences
Follow up with internal and external stakeholders to ensure alignment and timely closure of action items to the customer's satisfaction
Assist with Network Inventory activities, ensuring accurate and up-to-date records are available and shared with internal Ciena Operations teams
Provide customer support for network design related to all deployed Ciena products, including Waveserver, 6500-S Series, and 6500-RLS
Respond promptly to critical customer technical issues, providing necessary technical expertise when required with the goal of minimizing network downtime or operational impact
Collaborate with internal stakeholders to address emergency design and logistics issues as they arise
Support customer question and answer forums on platforms such as Workplace, providing expert technical insights and assistance
Assist with remote or in-person technical training sessions, ensuring that Meta engineering and operations teams, as well as internal Ciena Technical support teams, have the necessary product knowledge and skills to operate and maintain the Meta backbone network
Provide support for services and hardware purchase order and quote processes
Present weekly account status updates to the broader Meta sales team, ensuring effective communication and collaboration
Qualification
Required
Employer will accept a Master's degree or foreign equivalent in Engineering Management, Computer Science, Computer Engineering or related field and two (2) years of experience in the job offered or in a Sales Engineering-related occupation
Position requires 24 months of experience in the following: DWDM technologies deployed in large-scale Global Content Delivery or Cloud Operator DCI, Metro and regional/long-haul optical transport networks
Position requires 24 months of experience in the following: Programable NBIs such as NETCONF, RESTCONF, OpenConfig as well as legacy NBIs such as TL1 and SNMP
Position requires 24 months of experience in the following: Providing customer support with New Product Introduction activities, laboratory system configuration and debugging activities
Position requires 24 months of experience in the following: Providing training support and technical consultation with platform integration into customer back-office systems as well as delivering training courses and performing course audits
Position requires 24 months of experience in the following: Project and Release Management - managing product features, defects, and software releases
Position requires 24 months of experience in the following: Presenting engineering updates and account statuses to both internal and external stakeholders
Position requires 24 months of experience in the following: Managing service and hardware purchase orders and quotes
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
The Motley Fool
2026-01-12
2026-01-09
2026-01-06
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