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Monument Consulting · 3 months ago

Director, VMS Operations & Cash Applications

Atlanta, Georgia

Full-time

Onsite

Director/Executive

Monument Consulting is a company seeking a strategic leader to oversee Cash Applications and Accounts Receivable operations. The Director will be responsible for enhancing operational excellence, driving process improvements, and fostering a culture of accountability and development within the team.

ConsultingDeliveryHuman Resources

Diversity & Inclusion

Responsibilities

Oversee the cash application process for 5K+ staffing clients with various payment methods (Check, ACH, Ariba, etc.)

Drive automation and process improvements to enhance efficiency and accuracy

Leverage tools like HighRadius or similar platforms to streamline payment matching and reduce manual effort

Monitor and report on key AR metrics related to the cash application process (e.g., STP Straight Through Processing rate, average time to apply cash, invoice-to-remittance match rate)

Driving improvement or resolution on multiple cash application challenges: missing or incomplete remittance information, bulk payments without invoice-level breakdowns, client portal limitations, frequent client disputes, and short pays

Providing solutions to common VMS-specific challenges, such as delayed invoice approvals due to client-side workflows, inconsistent schedules tied to VMS cycles, and limited visibility into client-side payment status

Use insights from data analysis to set measurable and achievable goals for employees that align with the Revenue Operations Department's and Insight Global's overall objectives

Help direct leaders create detailed action plans that outline the steps employees need to take to achieve their goals, along with the specific tasks, deadlines, and resources required to support their progress

Measure and provide feedback often. Adjust goals as necessary

Conduct root cause analysis to identify and resolve systemic issues

Develop and present actionable insights using financial data to influence business decisions

Partner with IT and Finance to enhance ERP and AR system functionality

Collaborate with Sales, Customer Service, and Operations to resolve billing disputes and ensure invoice accuracy

Build strong relationships with clients to encourage timely payments

Influence internal stakeholders to align priorities and resources with AR goals

Qualification

AR operations managementVendor Management SystemsData analysisPythonMachine learningData visualizationPeople leadershipStakeholder engagement

Required

Deep experience in managing AR operations within environments that rely heavily on Vendor Management Systems (VMS)

Ability to oversee the cash application process for 5K+ staffing clients with various payment methods (Check, ACH, Ariba, etc.)

Experience driving automation and process improvements to enhance efficiency and accuracy

Ability to leverage tools like HighRadius or similar platforms to streamline payment matching and reduce manual effort

Experience monitoring and reporting on key AR metrics related to the cash application process (e.g., STP Straight Through Processing rate, average time to apply cash, invoice-to-remittance match rate)

Experience driving improvement or resolution on multiple cash application challenges: missing or incomplete remittance information, bulk payments without invoice-level breakdowns, client portal limitations, frequent client disputes, and short pays

Ability to provide solutions to common VMS-specific challenges, such as delayed invoice approvals due to client-side workflows, inconsistent schedules tied to VMS cycles, and limited visibility into client-side payment status

Ability to use insights from data analysis to set measurable and achievable goals for employees that align with the Revenue Operations Department's and Insight Global's overall objectives

Ability to help direct leaders create detailed action plans that outline the steps employees need to take to achieve their goals, along with the specific tasks, deadlines, and resources required to support their progress

Experience measuring and providing feedback often and adjusting goals as necessary

Ability to conduct root cause analysis to identify and resolve systemic issues

Ability to develop and present actionable insights using financial data to influence business decisions

Ability to partner with IT and Finance to enhance ERP and AR system functionality

Ability to collaborate with Sales, Customer Service, and Operations to resolve billing disputes and ensure invoice accuracy

Ability to build strong relationships with clients to encourage timely payments

Ability to influence internal stakeholders to align priorities and resources with AR goals

Preferred

Familiarity with AI tools and technologies, including Python for data analysis and automation, machine learning and deep learning frameworks (e.g., TensorFlow, PyTorch) for predictive modeling and process optimization, and data visualization tools (e.g., Power BI, Tableau) to enhance reporting and insights