Weave · 3 months ago
Forward Deployed Engineering Manager
San Francisco, CA, US
Full-time
Onsite
Entry Level
$125K/yr - $175K/yr
1+ years expWeave is a rapidly growing startup focused on building software for engineering teams. They are seeking a Forward Deployed Engineering Manager to manage customer relationships post-sale, troubleshoot technical issues, and collaborate with engineering and product teams.
AnalyticsArtificial Intelligence (AI)B2B
Responsibilities
You’ll essentially act like a forward deployed manager for their teams
Own the customer relationship post-sale. From onboarding, to account management, to technical support
Partner closely with founders, engineers, and product to influence roadmap & strategy
Act as the first responder to incoming support tickets, triaging and resolving issues efficiently
Diagnose and troubleshoot technical problems across GCP and our own systems
Reproduce issues and create clear, actionable bug reports for engineering
Submit small pull requests for simple fixes, documentation updates, or configuration changes
Collaborate with product and engineering teams to resolve escalations quickly
Keep support documentation up to date
Qualification
Required
Previous product or engineering management role
Engineering background (software, DevOps, or similar) with strong technical problem-solving skills
Ability to read and write code; confident making simple PRs in GitHub or similar
Excellent written and verbal communication skills
Desire to talk to customers and ability to handle intense situations
Self-starter who thrives in a fast-paced environment
Preferred
Experience with developer tools or SaaS products
Previous experience in a technical support or solutions engineering role
Company
Weave
Weave resloves engineering tasks by merging large language models with targeted machine learning.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2025-03-12Pre Seed· $0.5M
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