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Shields Health · 3 months ago

Patient Care Representative/Tech Aide

Dartmouth, MA

Part-time

Onsite

New Grad, Entry Level

$18/hr - $29/hr

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide to provide exceptional customer service with professionalism, efficiency, and accuracy. The role involves greeting patients, assisting with check-in processes, and ensuring proper patient flow while maintaining confidentiality and supporting customer care operations.

Health CareHospitalMedicalOncology

Responsibilities

Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed

Assist patients with Ipad check in process, ability to trouble shoot and provide feedback

Ability to recognize and utilize when language services are needed

Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy

Work in collaboration with technologists/radiologists to ensure proper patient flow

Process outgoing and incoming US and inter-office mail and UPS deliveries

Prepare set up for next day’s appointment schedule and communicate any potential issues

Provide and respect confidentiality of all customer groups

Verify and enter necessary information into our systems

Respond appropriately to scheduling emergency patient situations

Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)

Answer patient and doctor concerns with accuracy, efficiency and in a professional manner

Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group

Remain current on any changes in policies or procedures that modify daily work functions

Assists In patient interview process

Assists in preparing patient scan room

Maintain co pay/petty cash accuracy and make daily bank deposits

Performs other related duties as required

Qualification

CPR certificationCommunicationComputer proficiencyAttention to detailMulti-taskingMedical terminologyAnatomy knowledgeInsurance requirements

Required

High School Diploma required

Must be CPR certified

Excellent communication skills and computer proficiency required

Attention to detail and typing accuracy required

Ability to follow instructions with minimal supervision

Proven ability to multi task and exceed customer expectations is required

Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation

Preferred

Medical office or healthcare administration courses preferred

Knowledge of anatomy, medical terminology and insurance requirements is preferred

Benefits

Company

Shields Health

Shields Health is an independent, New England-based medical service provider with a national reputation for blending exceptional customer service with superior technology.

Founded in 1986