Pointwest-North America ยท 3 months ago
Business Analyst - Media Services
Los Angeles, CA
Full-time
Onsite
Senior LevelPointwest-North America is seeking a Senior Business Analyst for their Media Services department. The role involves supporting various phases of the software development life cycle, leading activities such as workflow discovery and complex requirements elicitation, while acting as a liaison between technical and non-technical teams.
Information Technology & Services
Responsibilities
Develops understanding of customer needs and applies it in researching solutions
Participates in clarification, rationalization and documentation of project requests
Participates in preparation of use cases, user flows, data models, and other documents
Analyzes and documents relevant business processes
Conducts interviews with customers to define functional requirements
Serves as intermediary between technical and non-technical teams to ensure items to
Leads and/or participates during detailed design and/or configuration
Participates in the software selection process, where applicable
Participates in integration testing, including creation of test plans, test cases, and documentation of results
Facilitates and/or conducts user acceptance testing
Assists in the preparation of end user documentation, training materials, curriculum and schedule
Conducts training, including train-the trainer, one-on-one and classroom style training
Provides first line post implementation support to users regarding functional issues
Participates in change management activities
Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing resolutions, including workarounds when needed
Participates in functional analysis for production support activities
Applies department change control policies & procedures
Coordinates with other IT departments on integrated system support and other efficiencies
Communicates plans, status and issues to management on a regular basis
Adheres to department standards, policies, procedures and industry best practices
Self-driven with ability to adapt quickly to a face-paced, deadline-driven, and constantly changing environment
Ability to self-prioritize based on constantly changing needs ranging across projects
Comfortable presenting in front of large groups and to the executive management team
Proactively seeks and escalates areas of improvement that can help drive cost savings
Available to work nights and weekends as needed
Some travel required
Qualification
Required
Must have hands-on experience in media asset management platforms, use cases, and metadata workflows
Excellent written, verbal, and visual communications skills, including creation of project documentation, presentation materials, and presenting to business functional, and technical audiences are critical to this role
Strong analytical skills, including translation of business problems into actionable technical requirements and user stories is required
Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban is required
Expertise in technical stakeholder engagement and relationship management is a must
Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end-end workflows
Applies business-thinking and follows a user-oriented approach in order to ensure that not only expected functionality is delivered, but also optimal usability and ergonomics
Makes functional decisions related to core, and new, functions and features
Gains understanding of customer's workflows and how systems are used in support of their workflows
Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds
Supports multiple business divisions in a functional capacity across all project phases
Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results
Communicates plans, status and issues to business stakeholders and technology management on a regular basis
Self-driven with ability to adapt quickly to a constantly changing environment
Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives
Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies
Adheres to department standards, policies, procedures, and industry best practices
Available to work nights and weekends as needed
Preferred
Back-end Product Ownership experience is a plus
Knowledge of audio video encoding and metadata standards and taxonomy is a plus
Hands-on experience on tools such as MS Office, Google Suite, Visio, Lucidchart, JIRA, Confluence, Invision, etc. is a bonus
Company
Pointwest-North America
At Pointwest Technologies Corp., we're passionate about helping businesses succeed in today's fast-paced digital landscape.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase