Amazon · 3 weeks ago
IT Support Engineer I , OTS
Logan, NJ
Full-time
Onsite
Entry Level
$48K/yr - $103K/yr
2+ years expAmazon is a leader in global logistics and technology, seeking an IT Support Engineer I to provide high-quality support for IT infrastructure. The role involves troubleshooting, managing local technical projects, and ensuring the availability of networking and computing systems.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
• Ensuring infrastructure networking and computing systems remain available during production hours
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
• Supporting customers from multiple buildings in the area, as well as remote customers
• Traveling within your local or regional area to support our customers
Qualification
Required
High school or equivalent diploma
2+ years of professional or military experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
Fluent in Cisco/networking and either Linux and/or Microsoft
Possess and maintain a current, valid Driver License
Preferred
Bachelor's degree in IT, computer science or equivalent
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Data center infrastructure and facilities experience
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Excellent written and verbal communication skills
Proven ability to work successfully with limited supervision
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Casual dress code at each of our locations
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase