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InteLogix · 3 months ago

Customer Service Credit Representative

United States

Full-time

Remote

New Grad, Entry Level

$11/hr - $11/hr

InteLogix is a leader in providing innovative solutions and exceptional services. The Customer Service Credit Representative will solve problems and interact with customers, providing effective solutions and maintaining excellent customer service.

ConsultingCustomer Service

Responsibilities

Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary

Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client

Attempt to collect on all balances using excellent negotiation skills

Document all account handling activity concisely and accurately on the client systems

Educate potential on identity documents and next steps

Educate customers on account status and payment options

Additional duties as assigned by the client or Management

Qualification

Call Center experienceCollections experienceCommunicationData entry knowledgeCustomer serviceComputer/technology savvyProblem solvingNegotiation skills

Required

Must be 18 years of age or older

High School Diploma or equivalent required

Excellent communication, ability to communicate clearly and effectively, both orally and in writing

Deal with difficult interactions with customers

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Superb attendance, so you can be there when our customers need us

Internet Speed of at least 10 MBPS download and 5 MBPS upload

Dedicated workspace free from distractions