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Momentive · 8 hours ago

Manager - Americas IT End User Computing

Niskayuna, NY

Full-time

Onsite

Mid, Senior Level

$107K/yr - $157K/yr

5+ years exp

Momentive is a premier global advanced materials company focused on silicones and specialty products. The Manager – IT Regional End User Computing oversees a team of IT Specialists, ensuring high-quality end user support and managing IT projects to enhance employee experience across the Americas.

ChemicalIndustrialInformation TechnologyManufacturingSustainability

H1B Sponsor Likely

Hiring Manager

Nicole Keck, GPHR, SPHR, CPCU

Responsibilities

24/7 regional operational ownership of end-user systems including, but not limited to, desktop computers, laptops/tablets, peripherals, VDI, remote and wireless access and the associated operating systems and applications

Lead a team of IT Specialists in delivering high quality, constantly adapting, excellent end user technology services to all our customers including desktop, mobile, and remote

Provides direct support to end users, specifically at the HQ location

Direct the continuous and secure operation, administration and maintenance of the corporate computing and networking infrastructure at the 24/7 sites in the region, including development of IT Risk Management, Disaster Recovery and Business Continuity Plans

Streamline, coordinate, and order IT equipment and supplies following company procurement procedures

Coordinate training of new IT regional specialists (internal / external) as needed

Partners with the Global Service Desk to ensure IT services are delivered optimally and issues are followed up with urgency

Holds others accountable for consistently following through on commitments and ensuring that results are achieved

Makes talent decisions (i.e., selection, development, performance management and rewards)

Manages a budget supporting all PC & peripheral expenses and chargebacks in their region

Manages and implements hardware and software Asset Management best practices including regular reporting and audits

Contributes to the development of multi-year IT roadmap and strategic planning activities as well as budgeting and forecasting activities

Implements and clearly communicate processes regarding Standard Operating Procedure (schedules, after hour support, ticket management and assignment, call escalation)

Continuously improves processes – independently assess areas of opportunities that increase customer service and staff efficiencies

Completes other duties as assigned

Qualification

IT managementEnd user computingPC systemsWindows operating systemOffice 365Process improvementProject managementCustomer serviceInterpersonal skillsCommunication skills

Required

Bachelor's degree or Advanced degree in IT, Computer Science or related field

Ability to work on multiple tasks, dealing with multiple functions and manage multiple resources

Proven ability to deliver results under constraint of resources, time and budget. Ability to drive process improvements

Strong interpersonal skills with the ability to work effectively in a multicultural and multilingual environment

Passionate about delivering industry leading solutions, and thrive in a fast-paced, high-energy environment

Have a knack for diffusing tense situations, putting stakeholders at ease and instilling confidence

Excellent communications skills and proven ability to work effectively with all organization levels

High professional ethics and respect administrative policies and committed to deliver IT world class services

Deep understanding of PC systems and operating systems, including Office 365 product suite

Preferred

5 plus years of IT manager experience

5 or more years of experience in direct people management

Experience in a manufacturing environment including the use of intrinsically safe devices

5 or more years leading end user computing organization supporting PC's, Windows operating system (Server/Desktop), O365, Application Packaging and Deployment, File, Print Services and Network / VoIP technical experience

Benefits

Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.

Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.

Short term disability with 100% base salary coverage.

Company funded counseling (EAP) and assistance finding care for children, parents, or pets.

25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.

401k savings plan with 5% employer match plus additional contribution based on years of service.

Student debt pay-off program.

Professional development programs and courses.

Wellness programs and financial education.

Company

Momentive

Glassdoor3.8

Momentive delivers science-based solutions by linking custom technology platforms to opportunities for customers.

Founded in 2005

Schenectady, New York, USA

5001-10000 employees

https://www.momentive.com/

H1B Sponsorship

Momentive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (15)

2022 (29)

2021 (10)