Newrez · 3 months ago
Call Center Representative(On-Site)
TX, Coppell
Full-time
Onsite
Entry Level
1+ years expNewrez LLC is a company dedicated to providing superior service to residential mortgage borrowers and business partners. They are seeking a Performing Loan Consultant who will deliver excellent customer service in a fast-paced call center environment, handle inbound calls, and work with homeowners to develop payment solutions for past-due mortgage payments.
FinanceFinancial Services
Responsibilities
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner
Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies
Develop workable payment solutions that satisfy both our clients/investors and our company
Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs
Process homeowners’ mortgage payments
Offer and refer eligible homeowners for refinancing opportunities to the Originations department
Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy
Achieve company performance goals
Take part in continuous training in company policies/procedures and industry regulations
Consistently represent the company in a positive and professional manner
Performs related duties as assigned by supervisor
Qualification
Required
High-school diploma (or equivalent) required
English fluency
Outstanding negotiation and telephone communication skills
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions)
The ability to maintain professional conduct with people of any mood or personality type
Excellent reasoning and research skills; the ability to see the 'big picture' and manage the details
The ability to safeguard confidential customer and company information
A solid work ethic, high integrity, a positive attitude, and strong attention to detail
The ability to follow instructions but work with minimal direct supervision
Excellent keyboard skills
Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.)
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator
Preferred
College degree preferred
Over 1 year of collections experience (preferred, but not required)
Spanish or bilingual is a plus
Sales experience a plus
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-21
2026-01-17
Company data provided by crunchbase