The Brand House Collective · 3 months ago
* Senior Assistant Manager - Kirkland's Home
United States
Full-time
Remote
Mid, Senior Level
1+ years expThe Brand House Collective is a retail company that operates Kirkland's Home, and they are seeking a Senior Assistant Manager to support and execute all aspects of operations and merchandising in their store. This role focuses on driving business results through effective coaching of the store team, ensuring exceptional customer experience, and preparing for potential advancement to Store Manager within a year.
Retail
Responsibilities
Leads, supports and values Customer Service in both the in store and online shopping experience
Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
Proactively engages with customers, reads cues and responds appropriately
Educates each customer on current promotions and merchandise assortment to support buying decisions
Makes suggestions to build the customer’s basket that compliments the customer’s choices
Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers
Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager
Understands store performance targets and monitors achievement of benchmarks and goals
Uses objective business analysis to evaluate business choices in partnership with the Store Manager
Observes trends and patterns to determine root causes of problems and identify solutions
Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager
Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry
Supports an atmosphere where all team members are held accountable for both individual and team performance
Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team
Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives
Supports store opportunities that are consistent with company strategies and takes action to address these opportunities
Executes changes in initiatives and direction appropriately and timely in order to drive results
Travel occasionally to the other store locations to support as needed
Champions and demonstrates a commitment to Kirkland’s Values
May perform other job duties as needed
Qualification
Required
College preferred or 1-3 years of experience in a retail environment
Ability to relocate for a Store Manager position preferred
Energetic, results oriented and competitive with a drive to succeed
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to effectively communicate both written and verbally
Ability to work 40 hours per week, based upon the business needs of the district or area
Ability to work weekends, holidays and evenings
A valid driver's license
Ability to handle and transport company funds to the bank location designated by Kirkland's. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's employee
Proficient in Microsoft Office
Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
Must be able to constantly move around the store for prolonged periods to greet and assist customers
Must be able to frequently communicate with the customers in person, electronically, and telephonically
Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor
Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately
Preferred
Ability to relocate for a Store Manager position preferred
Company
The Brand House Collective
We're curators of style, makers of space, and champions of home. We lead with creativity, buy with instinct, and always put the customer first.
Founded in 2025Nashville , TN, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase