Hamilton Motor Company ยท 3 months ago
Customer Technical Support Engineer
Raleigh, NC
Full-time
Onsite
Entry, Mid Level
$80K/yr - $80K/yr
2+ years expHamilton Motor Company is a leading provider of aftermarket upgrade kits that bring Apple CarPlay and Android Auto functionality to vehicles. They are seeking a Customer Support Engineer to deliver exceptional technical support and customer care, focusing on diagnosing and troubleshooting customer issues and providing technical guidance for product installation.
Consumer Electronics
Responsibilities
Answer inbound customer calls in a professional and courteous manner
Diagnose, troubleshoot, and document customer issues in detail
Provide technical guidance for installation and configuration of our products
Support both individual customers and professional auto shops
Use our Shopify-based platform to update customer records and input order details
Qualification
Required
Minimum 2 years of experience in technical support, IT helpdesk, automotive electronics, or a related field
Strong problem-solving skills with proven ability to handle both hardware and software issues
Excellent communication skills with 100% English fluency
Reliable high-speed internet connection, laptop, and mobile phone
Familiarity with automotive systems and comfort with diagnosing software issues
Eagerness to learn our product line inside and out (comprehensive training provided)
Benefits
Opportunities for performance-based growth and bonuses
Strong advancement opportunities within the company
Company
Hamilton Motor Company
Hamilton Motor Company is an American-based automotive technology company specializing in premium aftermarket upgrades that modernize the driving experience.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase