FourKites, Inc. · 2 days ago
Senior Manager, Customer Success
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expFourKites is a leader in AI-driven supply chain transformation, helping global enterprises manage their supply chains efficiently. They are seeking a Senior Manager of Customer Success to lead a team of Customer Success Managers, ensuring a best-in-class customer experience and managing customer relationships to drive account growth and satisfaction.
Artificial Intelligence (AI)Enterprise SoftwareLogisticsMachine LearningSoftwareSupply Chain Management
Responsibilities
Development and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
Understand and mitigate account risk and escalate to dependent functions as necessary
Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
Hire, onboard, and develop team members to progress their career at FourKites
Contribute and lead a culture of customer success
Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
Approximately 25% travel for client site visits
Qualification
Required
Development and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
Understand and mitigate account risk and escalate to dependent functions as necessary
Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
Hire, onboard, and develop team members to progress their career at FourKites
Contribute and lead a culture of customer success
Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
Approximately 25% travel for client site visits
Manage and influence behavior through persuasion, negotiation, and consensus building
Understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Experience in a SaaS company or tech startup
Bachelor's degree or equivalent experience, MBA a plus
Enthusiastic and creative leader with the ability to inspire others
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Preferred
10+ years' experience in an account management, consulting or customer success
3+ years of directly managing customer-facing teams
Experience directly or indirectly working with freight management and supply chain
Benefits
Medical, Dental & Vision benefits start on first day of employment
Health Savings Account employer contribution
Medical and Dependent Care FSA
Supplemental insurance for Accident and Critical Illness expense reimbursement
Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
401k Retirement savings employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
20 PTO days, 5 recharge days, 2 volunteer days
Up to 16 weeks of parental leave for birthing parents, fully paid
Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
Technology reimbursement
Commuter benefits for in office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities
Company
FourKites, Inc.
FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$241.5MKey Investors
Mitsui & CoFedExTHL
2022-09-27Corporate Round· $10M
2022-06-21Series D· $30M
2021-03-24Series D· $100M
Leadership Team
Mathew Elenjickal
Founder and Chief Executive Officer
Bill Maw
Chief Financial Officer
Recent News
2025-12-19
2025-11-14
Mexico Business
2025-10-30
Company data provided by crunchbase