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SIXT · 2 hours ago

Director Rental Operations

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$115K/yr - $115K/yr

5+ years exp

SIXT is a globally leading mobility service provider, and they are seeking a strategic leader for the Director of Rental Operations position. This role is pivotal in driving performance across the region by leading business-critical initiatives and developing high-performing teams to enhance customer experience and operational excellence.

AutomotiveCar SharingEnterprise SoftwareInternetNewsTravel

No H1B

Responsibilities

You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently

You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline

You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations

You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs

You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions

You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

Qualification

Operational excellenceCustomer serviceTeam leadershipSales experienceCommunication skillsLanguage proficiencyInterpersonal skillsOrganizational skills