FRONTSTEPS · 3 months ago
Implementation Consultant (In Office)
Denver, CO
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expFRONTSTEPS is the nation’s most comprehensive Community Management platform, empowering communities to thrive through innovative software solutions. The Implementation Consultant will strategically execute the setup, implementation, and adoption of software solutions while collaborating with various stakeholders to ensure successful software installations and customer satisfaction.
ComputerReal EstateSaaSSoftware
Responsibilities
Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS products with minimal supervision and direct ownership of deliverables
Consult with clients throughout implementation to ensure software is configured to meet their technical requirements and specifications in alignment with strategic business goals
Manage multiple customer implementation projects simultaneously including creating project plans, configuring products, and providing customer trainings as part of the implementation. It is expected you will operate autonomously while demonstrating strong initiative and problem-solving capabilities
Troubleshoot software and provide technical guidance to customers to ensure that their priorities and directions are aligned with product capabilities and their platform meets customers’ needs
Proactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromised
Document best practices, processes, and procedures to streamline future onboarding efforts and scale knowledge across the team
Ability to implement products through coordination of resources and collaboration with multiple stakeholders with a clear understanding of the impact on customer satisfaction and business performance
Work with cross-departmental teams to forward company and maximize clients product adoption and long-term value realization
Manage customer data required for successful implementations
Own and drive projects forward with accountability for meeting key performance metrics and client readiness outcomes
Contribute to the success and evolution of the Solutions Delivery Team while analyzing and refining processes that drive efficiencies and revenue
Additional responsibilities, including special projects, may be assigned as needed
Performs other duties as requested by management
Qualification
Required
2 - 5 years in a SaaS implementation environment in a customer facing solution delivery or implementation role
Proven ability to multi-task utilizing time management and work prioritization skills
Ability to use critical thinking skills to investigate and solve problems independently and with direct effect on client satisfaction and project success
Excellent interpersonal and communication skills
Exceptional customer service skills
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite
Strict attention to details and highly organized
Technical aptitude and the ability to learn new processes quickly
Adaptable to change
Preferred
Knowledge of HOA/Community Management
Knowledge of FRONTSTEPS suite of products
Training experience
Project management experience
Benefits
Medical, Dental, and Vision
Company sponsored Life Insurance
Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
FSA/HSA
Paid Time Off
Sick Time
Internet Reimbursement
401k match
Company
FRONTSTEPS
FRONTSTEPS is a software platform for HOAs, Builders, Security & Patrol Experts, Realtors and Homeowners.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$12.6MKey Investors
Onex FalconMCG Capital
2022-08-02Private Equity
2015-09-01Series Unknown
2013-06-18Private Equity· $12.6M
Leadership Team
Matt Dewolf
Chief Executive Officer
Recent News
2025-03-01
Company data provided by crunchbase