United Airlines · 6 months ago
Customer Service Representative - Full-Time
United States-IL-ORD - Chicago - O'Hare
Full-time
Onsite
New Grad, Entry Level
$19.64/hr - $37.82/hrUnited Airlines is a global airline company focused on reinventing the industry. They are seeking a Customer Service Representative who will interact with customers at the airport, providing friendly and professional service to enhance their travel experience.
HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
No H1B
U.S. Citizen Only
Responsibilities
Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally
Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies
Qualification
Required
At least 18 years old
High school diploma, GED, or equivalent
Comfortable with computers, mobile devices, and new technologies
Able to stand, walk, and handle baggage for an eight-hour shift
Able to read, write and speak English fluently
Ability to communicate with other departments and flight crews
Must be eligible to acquire and maintain credentials vital for the position
Must pass a background check
Must pass a pre-placement drug screen
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
Able lift up to 70 lbs
Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview and assessment required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position
Ability to meet our uniform, and appearance standards
Must be willing and able to work 100% on-site
Benefits
Fly United for free - domestic and international – bring your friends and family too!
Opportunities for overtime and ability to trade shifts to work a flexible schedule.
401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
Company
United Airlines
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
Founded in 1926
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-25IPO
Leadership Team
Mike Leskinen
EVP, Chief Financial Officer
Deneen DeFiore
Vice President & Chief Information Security Officer
Recent News
2026-01-24
Morningstar.com
2026-01-24
Company data provided by crunchbase