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Hawaii State Federal Credit Union · 3 months ago

Senior Fraud Management Associate

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America

Full-time

Onsite

Mid, Senior Level

$43K/yr - $61K/yr

2+ years exp

Hawaii State Federal Credit Union (HSFCU) is a recognized leader in the financial industry, committed to enriching lives and building strong community relationships. The Senior Fraud Management Associate will oversee daily fraud investigations, ensure compliance with regulations, and collaborate with various business units to maintain an effective fraud management program.

BankingCreditFinancial ServicesService IndustryWealth Management

Comp. & Benefits

Responsibilities

Assist with coordinating and overseeing the daily fraud investigations workflow and fraud management functions assigned to the Fraud Management Associates

Responsible for ensuring fraud investigations are accurately and timely performed in accordance with established policies and procedures as well as adherence to governmental regulations

Ensures adequate coverage and general training of Fraud Management Associates

Recommend changes or alternate ways in fraud investigations and processing methods to allow improved operating efficiency and member service

Communicates the status and resolution of the fraud incident to the member and or reporting branch or business unit

Collaborates with cross-functional business units, to monitor transactions, conduct investigations, and implement necessary measures to maintain a strong fraud management program

Ensures that the credit union complies with state and federal regulations and laws as it relates to fraud to include Bank Secrecy Act, Identity Theft, and Elder Financial Abuse

Prepares and files reports with law enforcement and government agencies as directed by law

Qualification

Fraud InvestigationsFraud Compliance KnowledgeFinancial Institution OperationsAnalytical SkillsProblem-Solving SkillsPublic Relations SkillsBasic Math SkillsComputer ApplicationsAttention to Detail

Required

2-4 years of related experience in Fraud Investigations or the equivalent

Understanding of financial institution operations and procedures as they relate to the payment systems (check, wire, ACH, online banking and mobile banking) workflows

Knowledge of industry trends related to fraud detections and preventative techniques

Knowledge of fraud compliance and regulations to include Identity Theft Red Flags, Bank Secrecy Act and Elder Financial Abuse

Strong analytical and problem-solving skills

Good verbal and public relations skills

Able to operate calculator, word processor, and related computer applications

Well organized and attentive to details

Good basic math skills

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.

Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.

Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.

Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.

Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.

Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.

Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.

Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.

Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.

Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.