IT Operations Lead- USA jobs in United States
cer-icon
Apply on Employer Site
company-logo

Alstom · 3 months ago

IT Operations Lead- USA

positionHornell, NY
timeContract
remoteOnsite
senioritySenior Level, Lead/Staff
money$87K/yr - $100K/yr
date10+ years exp

Alstom is a global leader in smart, sustainable mobility, committed to greener, smarter transport networks. The IT Operations Lead will oversee local IS&T support services, ensuring alignment with global objectives while managing relationships with regional stakeholders and maintaining operational performance.

Energy EfficiencyInfrastructureTransportation
check
H1B Sponsor Likelynote

Responsibilities

Track, analyze, and report on on‑site support metrics and KPIs
Maintain site IS&T performance in compliance with Service Level Agreements (SLAs)
Oversee management and tracking of regional hardware (PCs, printers, tablets, phones) and site configurations
Maintain the operational partnership with strategic IT vendors and prioritize work accordingly
Enforce compliance with quality assurance plans and contractual service agreements
Log, follow up, and escalate issues within operations teams as needed
Lead incident and problem management protocols
Coordinate with local management, support teams, and business partners during crises or major incidents
Approve service requests in line with established validation workflows
Identify needs for end‑user training or tutorials and ensure delivery
Cultivate local business relationships with regional stakeholders
Handle escalations to maintain user satisfaction and operational integrity
Represent IS&T operations in site-level workshops and forums
Lead or support central operational initiatives across the region

Qualification

IT Operations ManagementEnd-user SupportEngineering DegreeFluent in EnglishData-orientedIntellectual CuriosityFrenchSpanishPortugueseCommunicationResults-drivenCollaborative Mindset

Required

Engineering degree (IT preferred) or Master's in Information Systems; or a minimum of 10 years of experience in end‑user support
Proven track record in end‑user support and IT operations roles
Fluent in English
Strong, effective communication with international and cross‑functional teams
Results-driven and self-motivated
Data-oriented: confident working with metrics, KPIs, and statistical insights
Intellectual curiosity and creative approach to challenges
Ability to work independently in a global environment
Collaborative mindset and team orientation

Preferred

Proficiency in French, Spanish, or Portuguese is a plus

Company

Alstom

twittertwittertwitter
Glassdoor3.8
company-logo
Alstom is a global leader in the world of power generation, power transmission, and rail infrastructure.
dateFounded in 1928
location
Saint-ouen, Ile-de-France, FRA
people-size10001+ employees
web-link
https://www.alstom.com/

H1B Sponsorship

Alstom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (37)
2021 (14)
2020 (15)

Funding

Current Stage
Late Stage
Total Funding
$17.71M
2021-12-01Series Unknown· $10M
2014-10-27Grant· $1.2M
2011-04-12Grant· $6.51M

Leadership Team

leader-logo
Dalya Al Muthanna
Managing Director and CEO
linkedin
leader-logo
Henri Poupart-Lafarge
Chief Executive Officer
linkedin

Recent News

Zawya.com
Egypt-French group bags freight railway line contract in Egypt: Report
2026-01-07
Iraqi News
Iraq considers new vision for Baghdad Metro project
2026-01-06
TradingView
Kepler Cheuvreux cuts Alstom citing CEO transition, FY targets concerns
2026-01-05
Company data provided by crunchbase