Leo Facilities Maintenance · 3 months ago
Service Performance Owner
New York, NY
Full-time
Onsite
Mid LevelLeo Facilities Maintenance is seeking a Service Performance Owner to manage and oversee operations within a designated geographic zone. The role involves building strong relationships with clients and stakeholders, maintaining quality control of service vendor performance, and resolving issues in the field.
Building MaintenanceFacilities Support ServicesLandscaping
Responsibilities
Communicate and build relationships and trust with the client locations and regional management
Deliver Vendor Quality Control programs within the region
Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements
Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations
Manage the client; up to and including client Regional Vice Presidents
Conduct Service Validations
Train and guide vendors as required
Provide guidance and feedback to Caliber Service Management
Maintains Quality Control Reports
Prepare Vendor score cards
Resolve customer problems by applying resources as necessary
Conduct site surveys for various trades and services
Engage and entertain the customer as appropriate
Conduct training and presentations concerning scope of work to store personnel
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies
Qualification
Required
This role is 80%+ on the road within a region
Communicate and build relationships and trust with the client locations and regional management
Deliver Vendor Quality Control programs within the region
Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements
Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations
Manage the client; up to and including client Regional Vice Presidents
Conduct Service Validations
Train and guide vendors as required
Provide guidance and feedback to Caliber Service Management
Maintains Quality Control Reports
Prepare Vendor score cards
Resolve customer problems by applying resources as necessary
Conduct site surveys for various trades and services
Engage and entertain the customer as appropriate
Conduct training and presentations concerning scope of work to store personnel
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies
Customer Service – Advanced
Verbal Communication – Proficient
Written Communication – Proficient
Teamwork – Proficient
Relationships – Advanced
Organizational Awareness – Proficient
Problem Solving – Proficient
Process Orientation – Proficient
Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)
Able to utilize Disc Profile Tools
Capable of working outside in supervisory-inspection capacity in all weather conditions
Able to climb ladders and perform roof top maintenance inspection tasks
Capable of extensive driving (day, night and inclement) and commercial air travel
Able to travel nationwide on short notice on a limited basis
Excellent driving record
Preferred
Bachelor's degree preferred
Strong multi-unit enterprise facilities management experience preferred in the following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services
Experience in a trade
Retail experience or experience servicing retailers
Experience in facilities industry
Company
Leo Facilities Maintenance
Leo Facilities Maintenance provides national interior and exterior commercial facilities maintenance.
Founded in 2022
501-1000 employees
Funding
Current Stage
Late StageRecent News
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