Auffenberg Dealer Group ยท 3 months ago
Client Experience Manager - Business Development
Shiloh, IL
Full-time
Onsite
Entry Level
$35K/yr - $55K/yr
1+ years expAuffenberg Dealer Group is a family-owned group since 1942 that values its team members and promotes from within. They are seeking a Client Experience Manager to assist customers with their inquiries regarding vehicles and the purchasing process, while providing product information and maintaining positive relationships with the sales team. This role offers in-house training and opportunities for career growth in the retail automotive industry.
AutomotiveE-CommerceLogistics
Responsibilities
Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualification
Required
At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Full Supplemental Insurance Menu
FSA (Flexible Spending Account)
Paid Time Off
401K w/Match
Cardinals, Blues, Fox, Muny, Ballpark Village Tickets
Company
Auffenberg Dealer Group
Midwest's premier Auto Group for Hyundai, Mazda, Kia, Ford, Volkswagen, Nissan, Chrysler, Dodge, Jeep, Ram and pre-owned vehicles, along with a full service Allstate Insurance Agency with two locations.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase