AmeriSave Mortgage Corporation · 3 hours ago
Quantitative Analytics Manager – Contact Center
United States
Full-time
Remote
Senior Level
$130K/yr - $200K/yr
5+ years expAmeriSave Mortgage Corporation is a leading direct mortgage lender committed to delivering a streamlined, data-driven experience for customers. They are seeking a highly analytical and strategic Quantitative Analytics Manager to lead optimization initiatives across their contact center and workforce management operations, focusing on performance improvements through data science and workforce modeling.
BankingFinanceFinancial ServicesMortgage
Responsibilities
Develop and refine predictive dialing strategies to maximize contact rates, conversion, and profitability
Build and maintain models to forecast call volumes and optimize staffing schedules for efficiency and service levels
Design and execute experiments on contact center scripting, agent routing, and engagement strategies to improve outcomes
Implement intelligent routing logic that aligns customer-agent interactions with profitability metrics
Create dashboards and reports to monitor KPIs, identify trends, and recommend actionable insights
Partner with Operations, Technology, and Revenue teams to align analytics initiatives with business goals
Qualification
Required
Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or related field
5+ years of experience in quantitative analytics, preferably in a call center or contact center environment
Proven experience with dialer systems, workforce management tools, and routing logic
Strong proficiency in SQL, Python, R, or similar analytical tools
Experience with A/B testing frameworks and experimental design
Excellent communication skills and ability to translate complex data into actionable strategies
Preferred
Experience in mortgage, financial services, or regulated industries
Familiarity with tools like NICE, Genesys, Five9, or similar contact center platforms
Exposure to profitability modeling and customer segmentation
Exposure to predictive dialers and large-scale call center operations
Benefits
401(k)
Dental insurance
Disability insurance
Employee discounts
Health insurance
Life insurance
Paid time off
12 paid holidays per year
Paid training
Referral program
Vision insurance
Company
AmeriSave Mortgage Corporation
AmeriSave Mortgage, NMLS ID #1168, is one of the largest privately owned online mortgage lenders in the country, with strong consumer direct, traditional retail and Third Party Origination (TPO) channels.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Magesh Sarma
Chief Information and Strategy Officer
Recent News
Business Insider South Africa
2022-04-22
Company data provided by crunchbase