Seneca Gaming Corporation · 3 months ago
Senior Vice President of Gaming Operations
Niagara Falls, NY
Full-time
Onsite
Director/Executive
12+ years expSeneca Gaming Corporation is a leading organization in the gaming industry, seeking a Senior Vice President of Gaming Operations. The role involves developing and implementing the corporation's gaming strategy, collaborating with various divisions to drive profitability and enhance guest experiences while ensuring compliance with regulatory standards.
Gambling & Casinos
Responsibilities
Lead the development and execution of a multi-year and annual strategic plan for gaming operations, in line with the SGC’s strategy and property-specific needs
Develop enterprise-wide slot floor strategy, including game mix, placement and themes
Collaborate with other functional areas to operate as effectively and efficiently as possible to drive profitability while delivering on the guest brand promise and creating the Best8 hours culture for Team Members
Develop and lead the implementation of guest service level standards that align with the SGC brand strategy to meet and exceed guests’ needs
Provide strategic leadership to corporate and property functional leaders in the development of key performance indicators and capital expenditure plans, in order to measure progress towards accomplishing Gaming Operations and SGC strategic objectives. Identify any delays and/or risks and recommend corrective actions where necessary, thus ensuring that the SGC delivers its strategy as per the defined targets, timelines and budgets
Work with corporate marketing team on the development of gaming operations marketing plans to enhance the casinos market position and profitability
Leverage consolidated buying power of the organization to source products/services for consistency and value to the enterprise across all properties
Lead the appropriate preventive and corrective maintenance programs as well as the execution of any capital projects in order to ensure that the properties are maintained as per SGC standards and that their asset value is continuously protected
Lead and monitors the management of gaming operations’ pre-openings and stabilization in close collaboration with functional leadership, as well as advise on construction, conversion or refurbishment projects in order to ensure that all plans are met and that all assets reflect the brand standards and their intended positioning
Promote a culture of high performance and continuous improvement
Develop sequence of service for all gaming operations to ensure consistent high quality
Contributes, in collaboration with property leadership, to the identification, evaluation and realization of investment and development opportunities in gaming operations in order to ensure the achievement of SGC’s growth agenda
Direct the development and implementation of SGC’s gaming operations department policies, systems, processes, procedures and controls ensuring SGC delivers On the brand promise and operates in compliance with all applicable state, Federal, and SGA regulatory requirements, including employment legislation and financial reporting
Establish training programs to ensure consistent application of the department SOPs
In conjunction with property leadership, set limits and track performance on all tables/slots and monitoring that the games are holding at the specified requirements and investigating any substantial variances
Provide leadership to team members by guiding the Gaming departments in overall improvement, inclusive of revenue generation, participation on promotions and special events, high emphasis on new player acquisition programs/rated play, labor/ expense management, employee engagement, and customer service
Support internal and external audit teams to ensure risks are identified and controlled effectively. Ensures that crisis management and continuity of business plans are well-developed and well managed, and that colleagues are fully briefed and aware of their responsibilities
Develop, mentor and train enrolled Seneca Nation members for future senior management positions within the company
Act as a role model and coach while developing team using a consistent, approachable demeanor and clearly articulating expectations
Practice, support, and promote the Mission, Vision, and Core Values of Seneca Gaming Corporation. Exemplify SGC's values by consistently demonstrating excellent guest service and professionalism, setting a great example for others
Oversee departmental administrative matters and ensures HR is consulted as appropriate
Develop effective communication routines that ensure all Team Members within Gaming Operations and other functional areas across the organization are well informed and have the information needed to be successful
Ensure effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues
Responsible for ensuring the department adheres to all company policies and internal controls
Prepare the annual budget and monitors to ensure attainment of goals. Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime
Liaise with other department/company management to ensure consistency and smooth flow of information, policies and procedures
Maintain a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information
Keep abreast of industry trends, new technology and practices as they relate to his/her area(s) of responsibility
Must complete all required SGC Training programs within the assigned time frame
Attend all necessary meetings to stay informed; including company and community meetings
Oversee an operation that is 24/7 and requires hours that can extend up to sixty (60) hours per week or more, and be inclusive of work weeks that consist of six (6) or seven (7) days. This individual is on-call and requires accessibility 24/7
Perform any other duties as assigned
Qualification
Required
Must be 18 years of age or older upon employment
Bachelor's degree or equivalent work experience required
Minimum of twelve (12) years' experience in a progressively increasing leadership capacity in the gaming industry which includes Table Games and Slot Operations required
Minimum of five (5) of those years in a Director level or above capacity required
Must have experience working with VIP customers and Player Development
Extensive knowledge of Slot Technical, Spot Operations, Sportsbook and Table Games Operations
Experience working in a corporation with multiple properties required
Must have managerial experience dealing with high limit credit customers
Must possess an understanding of legal ramifications and implications of various Team Member and customer actions
Experience creating, developing, implementing service standards
Experience leading and coaching strong customer service and continuous improvement initiatives
A demonstrable track record of delivering results including managing change and delivering on challenging hospitality management matters within a suitable business environment
Must have a proven track record of strong leadership skills and have demonstrated leadership, fairness, and sensibility to the customers and employees
Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships
A track record of employee engagement and employee development
Strong strategic and business planning skills
Experience creating, measuring and coaching to KPI's
Must have proficient computer skills, including working knowledge of a casino management system. Microsoft Word, Excel, PowerPoint, and CAD
Ability to read, analyze and interpret complicated documents, such as technical journals, financial and statistical reports and legal documents with an ability to respond to complaints from customers, regulatory agencies, or members of the business community
Ability to present information to top management, public groups and/or Seneca Gaming Authority
Must possess and maintain a valid driver's license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier
Excellent communication, organizational, and analytical skills required
Ability to write correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the patrons and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Ability to define problems, collect data, establish facts, and draw valid conclusions and provide solutions
Must demonstrate leadership, fairness, and sensibility to the patrons and employees
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees
Must be able to stand, walk, and move through all areas of the casino
Must bend/lean over gaming table to ensure accuracy of the game
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
H1B Sponsorship
Seneca Gaming Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase