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Navitas Business Consulting, Inc. · 3 months ago

25-6039: Desk-side Support Regional Manager - DC Metro

Washington, DC

Full-time

Onsite

Mid, Senior Level

Navitas Business Consulting, Inc. is an industry leader in digital transformation, providing award-winning technology solutions to various markets. The Desk-side Support Regional Manager is responsible for overseeing desk-side support operations, ensuring compliance with service level agreements, and managing technical staff to deliver high-quality service.

Computer Software

Culture & Values

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage desk-side break-fix and service request fulfillment operations across the assigned region

Supervise and coordinate technical staff to ensure timely, high-quality service delivery

Ensure compliance with service levels (SLAs) and program performance requirements

Monitor and report on performance metrics for desk-side support operations

Collaborate with other regional managers and program leadership to ensure seamless enterprise-wide support

Identify and address regional issues, escalations, and service gaps

Contribute to continual improvement efforts, aligning processes with ITIL best practices

Qualification

Desk-side support managementITIL CertificationIAM Level IIAT Level I certificationMicrosoft Associate CertificationCustomer satisfaction focusPerformance metrics monitoringTeam leadership

Required

Experience managing desk-side break-fix and service request fulfillment for services and systems

ITIL Certification

Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+)

Preferred

Experience managing resources dynamically to meet SLAs for a Government agency providing similar services

Microsoft (MS) Associate Certification

Company

Navitas Business Consulting, Inc.

Incorporated in 2006, Navitas Business Consulting Inc, is a Woman-Owned, Small Business (WOSB) with areas of expertise in Cloud Migration, Data & Insights, Artificial Intelligence, Threat Intelligence, Cybersecurity, Agile PMO & Advisory and Healthcare.

Founded in 2006