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Navitas Business Consulting, Inc. · 3 months ago

25-6040: Service Delivery & Support Manager - DC Metro

Washington, DC

Full-time

Onsite

Mid, Senior Level

Navitas Business Consulting, Inc. is an industry leader in the digital transformation space, serving clients across commercial, federal, and state markets. The Service Delivery & Support Manager will oversee IT service delivery, ensuring compliance with performance standards and customer satisfaction while managing cross-functional teams and implementing improvements aligned with ITIL and DoD standards.

Computer Software

Culture & Values

No H1B

Security Clearance Required

Responsibilities

Manage and deliver IT service operations in a cross-functional environment in alignment with contract requirements

Oversee service delivery to ensure compliance with SLAs, KPIs, and performance objectives

Lead teams to maintain high-quality service support across enterprise environments

Implement and track service operation improvements to enhance efficiency and effectiveness

Ensure compliance with ITIL best practices, DoD frameworks, and program requirements

Collaborate with stakeholders, including government customers, to resolve escalations and identify process improvements

Provide reporting on operational performance, risks, and service delivery outcomes

Qualification

IT service operations managementITIL CertificationIAM Level I certificationService operation improvementsCertified Cloud Security Professional

Required

Minimum Secret clearance with ability to obtain TS/SCI

Experience managing and delivering IT service operations in a cross-functional environment

ITIL Certification

Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+)

Preferred

Experience managing and delivering service operation improvements in functions and processes

Certified Cloud Security Professional (CCSP)

Company

Navitas Business Consulting, Inc.

Incorporated in 2006, Navitas Business Consulting Inc, is a Woman-Owned, Small Business (WOSB) with areas of expertise in Cloud Migration, Data & Insights, Artificial Intelligence, Threat Intelligence, Cybersecurity, Agile PMO & Advisory and Healthcare.

Founded in 2006