JPMorganChase · 3 months ago
User Experience Manager - Internal Audit
545 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yrJPMorgan Chase is shaping the future of Internal Audit and is seeking a User Experience Manager to drive innovation and efficiency within the Strategy, Innovation, & Practices team. This role focuses on enhancing audit teams' experiences by optimizing tools and processes, while fostering a collaborative culture and championing continuous improvement.
Asset ManagementBankingFinancial Services
Responsibilities
Serve as the primary contact for Internal Audit teams regarding audit tools and processes
Conduct surveys and interviews to understand user needs and develop user testing scenarios to refine products or features
Gather and analyze feedback from auditors to identify challenges, inefficiencies, and opportunities for improvement
Partner with audit teams, IT, and product owners to implement tool enhancements, updates, and integrations
Champion change by helping teams adapt to new systems, features, or ways of working
Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques
Lead process improvement initiatives to reduce administrative burden and enable auditors to focus on high-value activities
Qualification
Required
Background in internal audit, audit operations, or client success/enablement
Strong understanding of audit methodology, processes, and tools
Excellent verbal and written communication skills
Strong project management and problem-solving skills, with a focus on continuous improvement
Strong interpersonal and influencing skills, with the ability to establish credibility and build strong partnerships with senior business and control partners
Flexible to changing business priorities and ability to multitask in a constantly changing environment
Ability to work cross-functionally with IT, business units, and audit leadership
Preferred
Skilled in product management and/or user experience
Experience working in a geographically dispersed team
Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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