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RealManage · 2 months ago

Onsite Licensed Portfolio Community Association Manager (Lake Hinsdale Village)

Willowbrook, IL

Full-time

Onsite

Mid, Senior Level

$80K/yr - $85K/yr

RealManage is a company specializing in the management of community associations with onsite staff. The Onsite Portfolio Community Association Manager (OPCAM) will provide management and leadership to ensure the successful daily operations of a portfolio of community associations while delivering exceptional customer experience and maintaining positive relationships with residents and the Board of Directors.

Real Estate

Responsibilities

The Onsite Portfolio CAM serves as a professional advisor to their Board of Directors of each community assigned

Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures

Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service request, and work order activity

You will have the opportunity to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities progress of specific key initiatives, and makes clear and concise recommendations

The OPCAM assists the Boards with the selection of contractors and insurance carriers to maintain and protect the community

Provide vendor management oversight, including set-up bid process, through contract and oversight

Oversee and approve payment of vendors providing service to community association

Develop and submit a complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association

Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. Possesses knowledge of cash balances and availability of funds for projects, monitors aging reports to ensure timely legal action regarding collections, and any other legal action before the association

Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community

Attend monthly Manager’s and training meetings as required

Conduct business at-all -times with the highest standards of personal, professional and ethical conduct

Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems

Additional responsibilities as assigned by General Manager

Qualification

Community Association ManagementVendor ManagementBudget DevelopmentTechnology ProficiencyInterpersonal SkillsWriting SkillsOrganizational SkillsIndependenceFlexibility

Required

Excellent interpersonal skills. You will have to manage a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations

Excellent writing skills. Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail

Excellent technology skills. Most of your day will be spent managing data utilizing our proprietary software. You should be comfortable using and learning technology software which allows you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page

Flexibility and humility. We approach our business with the mentality that we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and do whatever needs to be done

Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively

The ability to work independently. Because this is a growing business, you need to be comfortable working alone or independently at times. We will provide training and set goals, provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be held accountable for your decisions