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Principal Financial Group · 2 weeks ago

ESOP - Client Service Manager 2

Des Moines, IA

Full-time

Hybrid

Mid, Senior Level

$82K/yr - $158K/yr

6+ years exp

Principal Financial Group is the #1 recordkeeper of Employee Stock Ownership Plans, providing a wide range of expertise and support to clients. The ESOP Client Service Manager 2 will establish and maintain effective relationships with clients, ensuring growth and profitability in retirement services while managing all aspects of a multi-process service offering.

Financial ServicesInsurance

No H1B

Hiring Manager

Larry Twitty, Jr.

Responsibilities

Perform accurate recordkeeping of client reporting and processing owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, process complex allocation transactions, and produce final client and custom participant statements

Identify and perform all compliance testing and analysis, detailed distribution and diversification policies and processing, plan termination and de-conversion, legislation and technical knowledge, and develop extensive working knowledge of various operating systems and other proprietary applications

Lead and coordinate the ESOP annual process with both internal and external partners, documenting plan specific components to ensure accurate recordkeeping

Build and maintain relationships with internal business partners, clients, and outside advisors. Participate and/or conduct client visits to handle administrative issues and proposals

Maintain or exceed profitability goals by invoicing accurately and timely, monitoring accounts receivable, reviewing client fee schedule, and meeting productivity and quality goals

Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, plan administration procedures, etc

Promote team development through shared knowledge and information with team members in working to resolve complex situations and provide technical assistance to other internal roles on procedures and task related problems

Perform other job-related duties or special projects as required

Qualification

ESOP experienceAccounting skillsAnalytical skillsTechnical skillsExcel proficiencyCommunication skillsProblem-solving skillsNegotiation skillsTeamwork

Required

Bachelor's degree or equivalent experience

6+ years related business experience

Previous ESOP experience is required

Strong accounting, numerical critical thinking, analytical, and technical skills

Strong communication skills, including problem-solving and persuasion/ negotiation skills

Requires extensive knowledge and understanding of plan and contract documents, accounting and record-keeping systems, manuals, procedures and company products and services, and PC applications including strong Excel proficiency

Open to occasional overnight travel (1-3 times per year) to participate in customer meetings and industry conferences may be necessary

Ability to balance working independently with working in a team environment to meet customer needs and achieve overall goals

Preferred

Accounting or Finance preferred

Benefits

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.

Pension Eligible

Company

Principal Financial Group

Glassdoor3.9

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Founded in 1879

Des Moines, Iowa, USA

10001+ employees