Clarity Clinic · 1 month ago
Clinic Operations Manager - Multi-Site
Chicago, Illinois
Full-time
Onsite
Mid, Senior Level
$95K/yr - $105K/yr
5+ years expClarity Clinic is an interdisciplinary group private practice focused on mental wellness and holistic care. The Clinic Operations Manager will oversee the operational performance of two clinics, ensuring efficiency, accountability, and collaboration with clinical staff to enhance patient care and operational excellence.
Mental Health Care
Responsibilities
Oversee daily clinic operations for 2 sites, including front desk, scheduling, and Patient Care Coordinator teams
Implement and maintain standard operating procedures to ensure efficiency and consistency
Partner with Clinical Directors and APP Leads to ensure prescribers are supported operationally
Supervise Front Desk Managers and Patient Care Coordinators
Ensure accountability for performance, attendance, and workflow
Conduct regular coaching, retraining, and performance reviews
Be present on each clinic site (3 days per week at one site, 2 days at the other, rotating weekly)
Ensure operational consistency across sites, including scheduling, patient flow, and KPIs
Track and report metrics such as patient census, provider fill rates, appointment scheduling efficiency, and staff performance
Use data to implement process improvements and operational solutions
Build a positive, accountable, and motivated operational team
Develop onboarding, training, and operational policies for front desk and patient care teams
Qualification
Required
5+ years of operations or multi-site management experience (healthcare or other industries like retail, hospitality, fitness, or service)
Demonstrated ability to manage and develop teams across multiple locations
Strong analytical and KPI-driven mindset
Excellent communication, delegation, and follow-through skills
Ability to manage flexible hours to support clinic operations (clinics open 8am–8pm)
Preferred
Bachelor's degree in business, healthcare administration, or related field
Experience implementing processes and standard operating procedures
Benefits
Full comprehensive benefits package including health, dental vision, EAP services and more
$100.00 Monthly Wellness Reimbursement/Stipend to promote your self-care routine & well-being
401k match up to 4%
Opportunities for growth and professional development
20 days PTO + 5 Sick Days + 6 paid holidays
Company
Clarity Clinic
Clarity Clinic offers leading in-person and virtual psychiatry (medication management), therapy, PHP & IOP, TMS for depression, and psychological testing services with locations throughout the Chicagoland area: Chicago Loop, River North, Lakeview Broadway & Belmont, Arlington Heights, Evanston, and Mokena.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pavan Prasad, MD
CEO
Dr. Stacy Lott, PsyD
Chief Operating Officer
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