Grit - Pest Process Outsourcing ยท 3 months ago
Phone Sales & Customer Success Representative
Croton-On-Hudson, NY
Full-time
Onsite
Entry, Mid Level
$35K/yr - $50K/yr
2+ years expGrit - Pest Process Outsourcing is a dedicated BPO company based in the United States, specializing in the pest control industry. They are seeking a dynamic and results-driven Call Center Rockstar to be the first point of contact for customers, addressing inquiries, managing service requests, and promoting client services.
Customer ServiceMarketingOutsourcing
Responsibilities
Address customer inquiries and manage service requests
Promote client's services
Engage customers and convert inquiries into sales
Qualification
Required
Minimum of 2 years experience in a call center or customer service role, preferably in a sales environment
Proven ability to handle high call volumes (100+ calls/day) while maintaining professional demeanor
Excellent verbal and written communication skills
Ability to engage customers and convert inquiries into sales
Strong problem-solving skills and the ability to think on your feet
Experience with CRM software and multiple communication platforms
Must be detail-oriented and organized, with the ability to multitask
Flexible with scheduling, including availability for evening and weekend shifts
Preferred
Bilingual skills are a plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Flexible Spending Account & MetLaw
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Company
Grit - Pest Process Outsourcing
100% United States Based BPO Company specific to the pest industry: Pest Control, Tree & Lawn Management and Wildlife Management companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase