Kawasaki Motors Manufacturing Corp., U.S.A. ยท 3 months ago
Warranty Claims Data Analyst
Nebraska, United States
Full-time
Onsite
Mid Level
3+ years expKawasaki Motors Manufacturing Corp., U.S.A. is seeking a Warranty Claims Data Analyst to conduct analysis and reporting on warranty data to improve product and process quality. The role involves preparing monthly reports, analyzing claim information, and collaborating with various departments to address warranty issues.
AutomotiveIndustrialManufacturing
Responsibilities
Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues
Creates technological solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed
Prepares monthly reporting on current warranty spend and on trending warranty/quality issues
Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC
Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled
Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates
Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction
Acts as a liaison for the Warranty department to consult with the Quality Assurance department and our Consumer Services and Product Support Hotline teams regarding information on trending warranty issues
Uses Cognos BI software to query product registration and warranty claim information
Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate
Serves as back up to other warranty team members that may include the following tasks: Processes product registrations, warranty claim processing, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales
Qualification
Required
Bachelor's degree (BA/BS) or equivalent from four-year college is required
Minimum three years related experience and/or training in an analytics/audit role
Exhibits excellent oral and written communication skills
Demonstrates the ability to successfully prioritize and organize multiple, competing tasks
Extremely detail and deadline oriented
Brings energy and enthusiasm to group or team efforts
Solid knowledge and experience working with Microsoft's Word, Excel, PowerPoint and Access software
Company
Kawasaki Motors Manufacturing Corp., U.S.A.
Established in 1974, Kawasaki Motors Manufacturing Corp., U.S.A. (KMM) is a subsidiary of Kawasaki Heavy Industries, LTD.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase