Anthropic · 6 months ago
Customer Success: AI Success Architect - GSI Partnership
New York City, NY
Full-time
Onsite
Senior Level
$255K/yr - $270K/yr
6+ years expAnthropic is a public benefit corporation dedicated to creating reliable and beneficial AI systems. They are seeking an AI Success Architect to join their Customer Success team, focusing on scaling enterprise AI adoption through partnerships with Global Systems Integrators like Deloitte LLP. The role involves acting as a strategic technical advisor to help clients harness the potential of AI applications and drive product partnerships forward.
Artificial Intelligence (AI)Information TechnologyFoundational AIGenerative AIMachine Learning
Responsibilities
Build trusting, strategic relationships across Deloitte's decision-makers to understand their business and objectives, identifying opportunities for optimization and expansion
Advise stakeholders on key technical challenges to support the optimization of their applications through deeply understanding Anthropic's API capabilities, methodology, and prompting techniques
Leverage your deep knowledge of Deloitte to proactively drive usage planning, understanding current and future consumption and how it creates value realization for the customer
Proactively manage capacity across internal and external stakeholders, helping to define the best path forward for all parties involved across the complex compute landscape
Serve as Deloitte's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness of new products, and engaging with Product PMs
Influence the development of frontier AI models by channeling customer insights directly to our Research, Product, and Marketing teams, shaping cutting-edge AI capabilities
Drive product partnerships forward, facilitating initial discussions and supporting ongoing orchestration
Work cross-functionally with Deloitte's Account Executive, Alliance team members, and the broader account team to define the Customer Account Plan, identifying and pursuing expansion opportunities across Deloitte
Qualification
Required
6+ years of experience in technical customer-facing roles (Technical Account Management, Solutions Architect, Solutions Consultant, Success Engineer, or similar)
Proven track record driving success with Deloitte or other GSIs (e.g., Accenture, IBM, Cognizant, TCS, etc.) and Consulting Firms (McKinsey & Company, Boston Consulting Group, and Bain & Company)
Technical acumen with understanding of APIs, integration concepts, and software development principles
Experience explaining and demonstrating technical products to various audiences
Understanding of LLMs and AI technologies, with ability to guide complex Enterprise organizations on optimization best practices
Track record of driving technical adoption and consumption in enterprise environments
Excellent ability to translate technical concepts for various audiences, from developers to executives
Strong project management skills and ability to manage multiple stakeholder relationships
At least a Bachelor's degree in a related field or equivalent experience
Benefits
Equity
Benefits
Incentive compensation
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI safety and research company that builds reliable, interpretable, and steerable AI systems.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2026 (22)
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$63.74BKey Investors
Coatue,D. E. Shaw & Co.,Dragoneer Investment Group,Founders Fund,GIC,ICONIQ Capital,MGXFidelity,ICONIQ Capital,Lightspeed Venture PartnersLightspeed Venture Partners
2026-02-12Series G· $30B
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
Leadership Team
Dario Amodei
CEO and Co-Founder
Daniela Amodei
President and co-founder
Recent News
2026-04-16
TechCentral.co.za
2026-04-16
2026-04-16
Company data provided by crunchbase