Panoptyc ยท 3 months ago
Hardware Support Engineer - Field Device Operations
United States
Full-time
Remote
Mid Level
$30/hr - $30/hr
3+ years expPanoptyc is on a mission to revolutionize loss prevention using visual AI and manual reviewers. They are seeking a Hardware Support Engineer to manage and support a fleet of field devices, ensuring reliable operations and installations across multiple locations.
Artificial Intelligence (AI)ElectronicsInformation Technology
Responsibilities
Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
Perform remote firmware updates and configuration changes across distributed hardware
Diagnose and resolve hardware connectivity, performance, and operational issues
Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible
Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
Implement automated monitoring and alerting for device health and performance
Maintain device inventory, documentation, and configuration management systems
Support new location installations by configuring devices pre-deployment
Create and maintain installation procedures and technical documentation
Provide technical guidance to field installation teams
Validate device functionality and network connectivity post-installation
Analyze device performance data to identify optimization opportunities
Implement standardized configurations and deployment procedures
Develop automation scripts for routine maintenance and monitoring tasks
Collaborate with engineering teams on device selection and deployment strategies
Qualification
Required
3+ years of POSIX/Linux systems administration experience (Red Hat, Ubuntu, or similar distributions)
Experience with firmware management and updates for embedded devices or IoT hardware (Raspberry Pi, Arduino, NUC)
Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
Command-line proficiency with bash/shell scripting for automation
Experience with remote device management and monitoring tools
Knowledge of POS integration and transaction data handling
Experience with embedded Linux systems and ARM-based hardware
Strong analytical and problem-solving skills for remote troubleshooting
Excellent documentation and communication skills
Ability to work independently and manage multiple concurrent issues
Experience with ticketing systems and incident management processes
Willingness to provide occasional after-hours support for critical issues
Preferred
Administration of applications running on AWS (EC2, S3, IoT, ECS, Fargate, Cloudwatch etc..)
2+ years experience writing and maintaining Python scripts or applications
Understanding of IP camera systems and video streaming protocols (RTSP, ONVIF)
Experience with configuration management tools (Ansible, Docker, IoT/Greengrass, K8s)
Knowledge of video analytics or retail technology systems
Experience with database systems for device logging and monitoring
Certification in Linux administration (RHCE, LPIC) or network management
Previous experience in retail, security, or IoT device management
Benefits
Competitive salary and benefits
Full remote work flexibility with a dynamic, global team
Opportunity to work with cutting-edge data tools and technologies
Company
Panoptyc
Panoptyc is an artificial intelligence that provides micro market theft detection.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mac Bolak
Founder, CEO
Company data provided by crunchbase