The Timken Company · 3 hours ago
Customer Service Representative
Norton Shores, MI
Full-time
Onsite
Entry, Mid Level
2+ years expThe Timken Company is a global leader in motion technology, seeking to improve the efficiency of industrial equipment. The Customer Service Representative will be the first point of contact for customer inquiries, providing solutions and maintaining customer relationships while supporting the sales and production teams.
Mechanical Or Industrial Engineering
Responsibilities
Serve as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates
Respond to RFQs by coordinating with production to confirm accurate pricing and lead times; prepare and send formal quotes with applicable terms and conditions
Follow established quoting procedures and ensure all information is complete and correct
Set up new customer accounts, maintain and update the customer database, and process all incoming orders, changes, and acknowledgments accurately
Maintain clear documentation of customer interactions, including inquiries, transactions, and follow-ups
Provide timely updates on lead times, delivery status, and order progress by coordinating closely with the production planner/buyer and sales team
Resolve issues by applying problem-solving techniques, communicating cross-functionally, and following up on the RMA process and credit disputes as needed
Serve as the main contact for internal and external order updates, collaborating with team members across production, sales, and finance
Maintain organized digital files and generate reports from Microsoft 365, QuickBooks, and other systems as required
Continuously support the improvement of department processes and perform additional duties as assigned by management
Qualification
Required
Associate degree required; equivalent combination of education and experience will be considered
2–4 years of customer service or related experience in a professional or technical environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general computer literacy
Excellent communication, organizational, and problem-solving skills
Ability to learn technical product information and collaborate effectively across departments
Exceptional attention to detail with strong organizational and time-management skills
Strong math skills and the ability to quickly and accurately manage data
Clear and professional communication abilities, verbal, written, typing, spelling, and grammar
Active listening and effective interpersonal skills for engaging with both customers and internal teams
Ability to prioritize, multitask, and manage shifting responsibilities in a fast-paced environment
Preferred
Bilingual (English/Spanish) skills strongly preferred but not required
Technically inclined with a basic mechanical knowledge and comfort working with industrial products (a plus, but not required)
Benefits
Voluntary health, dental, vision benefits on day one of employment!
10 paid holidays per year
Paid sick
Vacation
Maternity/paternity
And so much more
Company
The Timken Company
The Timken Company provides friction management and power transmission solutions for many major market segments.
10001+ employees
H1B Sponsorship
The Timken Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (3)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$652.07M2024-05-16Post Ipo Debt· $652.07M
1978-01-13IPO
Leadership Team
Richard Kyle
President and Chief Executive Officer
Michael Discenza
Vice President & Chief Financial Officer
Recent News
MarketScreener
2025-08-25
Morningstar.com
2025-08-22
2025-08-19
Company data provided by crunchbase