Caesars Entertainment · 2 months ago
Communications Specialist - Full Time (Call Center LV)
Las Vegas, NV
Full-time
Onsite
Entry Level
2+ years expCaesars Entertainment is the largest casino-entertainment company in the U.S. and is seeking a Communications Specialist responsible for maintaining the Enterprise Knowledge Base and overseeing internal communications. This role involves conducting audits, updating content, ensuring engagement, and supporting departmental initiatives.
Food and Beverage
Responsibilities
Conduct regular audits to ensure accuracy, relevance, and consistency of resources
Partner with properties and departments to update and maintain content
Resolve team member feedback to keep information timely and reliable
Drive knowledge base usage by encouraging contributions and feedback
Foster a culture of engagement where team members see the knowledge base as a trusted resource
Develop and deliver training materials to support effective usage
Share policies, procedures, events, and team member highlights through bulletin flyers, monitors, pre-shift updates, and other platforms
Ensure messaging is clear, consistent, and aligned with organizational goals
Support departmental initiatives and key projects assigned by leadership
Contribute to process improvements and the implementation of new programs that enhance team member experience
Qualification
Required
Must be 21 years of age or older
High School diploma or equivalent
2 years' experience in Knowledge/Content Management, Communications, or Graphic Design
Proficient in Microsoft SharePoint, Excel, PowerPoint, Word, Teams, and Adobe Acrobat (PDFs)
Strong attention to detail and accuracy when creating, updating, and reviewing knowledge articles to ensure information is correct, clear, and reliable
Excellent written and verbal communication abilities, with the ability to gather information from different sources and present it clearly in a consistent format
Strong organizational, time management, and prioritization skills, with the ability to handle multiple tasks in a high-volume, fast-paced environment
Demonstrates analytical and problem-solving skills to identify gaps and recommend improvements in knowledge resources
Brings a friendly, professional, and upbeat attitude while fostering call center engagement and promoting a fun, family-style culture
Self-starter who works independently and collaboratively, with strong time management, teamwork, and openness to constructive feedback
Demonstrates adaptability and flexibility when handling changing priorities and new initiatives
Maintains confidentiality and discretion when handling sensitive or proprietary information
Typing speed of 45 WPM
Preferred
KCS Certification
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase