Apply on Employer Site

Creation Technologies · 3 hours ago

Program Manager

Newark, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $125K/yr

6+ years exp

Creation Technologies is a company committed to passion and customer focus. The Program Manager (PM) is responsible for leading complex customer accounts and programs, driving strategic initiatives, and ensuring customer success while mentoring junior team members.

LogisticsManufacturingSupply Chain Management

Responsibilities

Leads high-profile programs, aligning strategic goals with customer requirements and operational capabilities

Oversees program metrics such as revenue, on-time delivery, and material excess, driving continuous improvements

Fosters collaboration across CFTs and business units, engaging stakeholders at all organizational levels

Champions systemic improvements, leveraging expertise in operational targets and owns CFT budget planning and material forecasting, addressing Profit and Loss (P&L) variances and driving cost optimization strategies

Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates

Management of process validations such as: Installation qualification (IQ), Operational qualification (OQ), Performance qualification (PQ)

Leads program quoting and re-quoting activities, ensuring accurate forecasting and profitability

Implements corrective actions for quality issues, working with technical teams to identify root causes

Proactively anticipates risks, creating mitigation plans for high-impact scenarios

Serves as the primary advocate for customer success, ensuring alignment between customer goals and organizational objectives

Leads customer business reviews, presenting performance data and strategic recommendations

Mentors Program Managers and CFT members, fostering a culture of collaboration and continuous improvement

Designs and facilitates training programs for program management professionals

Leads and influences strategic initiatives at the BU level, aligning resources to achieve long-term objectives

Develops and manages programs to improve service delivery and customer satisfaction

Travel as required (up to 10%)

Other duties and responsibilities as assigned

Qualification

Program management principlesFinancial forecastingLeadership skillsNew Product Introduction (NPI)Lean techniquesSix SigmaMS Office SuiteERP systemsVariance analysisBudgetingCustomer success advocacyMentoring skillsCommunication skills

Required

Bachelor's degree or equivalent combination of education and experience

6+ years of progressive electronic manufacturing services (EMS) or relevant industry experience, with a proven track record of success in managing complex programs

Advanced understanding of program management principles, including New Product Introduction (NPI), lean techniques, and Six Sigma

Strong expertise in financial forecasting, budgeting, and variance analysis

Exceptional leadership, mentoring, and communication skills, with the ability to influence at all organizational levels

Advanced proficiency in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) and Enterprise Resource Planning (ERP) systems