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FASTSIGNS® · 4 months ago

Senior Customer Service Rep / Project Coordinator

Santa Ana, CA 92704

Full-time

Onsite

Mid, Senior Level

$40K/yr - $46K/yr

3+ years exp

FASTSIGNS® is a fast-growing visual communications company seeking a Customer Service Rep with an interest in Project Coordination. The successful candidate will serve as the first point of contact for customers, manage sales activities from lead generation to project management, and ensure customer satisfaction in line with the company's vision and values.

Printing

Responsibilities

Serves as first point of contact for walk-ins, email, and telephone customers

Works with management and support teams to satisfy customers and generate revenue in line with company’s vision and values

Responsible for sales activities from lead generation through project management

Must be customer focused with a friendly, welcoming disposition and exceptional organizational skills

Working with customers at front counter doing consultative sales

Providing detailed communications via email, phone, in person

Consulting, troubleshooting, problem-solving to create signs for customers

Meeting sales targets (monthly and annually)

Scheduling appointments as needed

Qualification

Inside SalesCustomer ServiceSign Shop ExperienceConsultative SalesProblem-SolvingOrganizational Skills

Required

Inside Sales 3+ years experience

Customer Service skills and experience

Sign shop experience

Must be customer focused with a friendly, welcoming disposition and exceptional organizational skills

Works with management and support teams to satisfy customers and generate revenue in line with company's vision and values

Responsible for sales activities from lead generation through project management

Working with customers at front counter doing consultative sales

Providing detailed communications via email, phone, in person

Consulting, troubleshooting, problem-solving to create signs for customers

Meeting sales targets (monthly and annually)

Scheduling appointments as needed

Preferred

Direct experience in a sign company and particularly a FASTSIGNS franchise would be a plus

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Generous compensation above industry average

Paid time off – vacation and sick days

Participation in bonus program

Medical, Dental, Vision, and Life Insurance provided at no charge for employee.

Company

FASTSIGNS®

Glassdoor3.3

FASTSIGNS® is a signage, graphics and visual communications partner that provides comprehensive solutions to help customers of all sizes--across all industries--meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services.

Founded in 1985

Carrollton, Texas, USA

51-200 employees